2013 Archives

[qxlb3r]

Thanks for letting us know!  How long did you need to wait until you got your notebook back?

[DWAungst]

I am curious to see if it stays fixed.  I have found simply re-booting the R7 makes the performance better for a little while.  Since you just booted up, if like mine, you'll see good performance for a little while.  If you are still good in a day or so and have not re-booted, then you can feel you have it solved.

[Smurk]

TwelveTone, so what was fixed?

.... they probably just changed the settings to prefer 5Ghz ...

[TwelveTone]

qxlb3r, it took a few days. I called them last week (Wed/Thu?) and I had the system on Monday. It was shipped from Temple, TX.

DWAungst, good point. I'll keep it on overnight and do some additional testing just to be sure.

Smurk, I can't say exactly what was done to it.  However, I am going to open it up to upgrade the RAM with a 8Gb chip I bought, and test it again.  My router does not support 5Ghz so it could not be that simple (nor would that kind of non-fix fly in the real world).  However, since my router is rather old I may actually upgrade to a dual-band one soon.

[Smurk]

TwelveTone, you can tell if it is still the Broadcom BCM43228 with the same driver. Bios version.

[kriis]

Yes i'm also interesting is wifi chipset or drivers were changed

[b9chris]

Bravo to Acer for standing up and fixing this. It is a little unfortunate users have to discover this on their own (though it sounds like new units have the fix already taken care of), but I'm impressed a PC manufacturer followed through on what sounds like a relatively expensive fix. Having had laptops from other manufacturers I can say for certain few have that kind of follow through outside of Apple, and this is the only one I've seen handle things well. I'll give Acer more serious consideration when recommending laptops to others in the future.

[superonyx]

Has Acer given any details of what they are doing to fix this issue? I am hoping they really are fixing this problem. I don't want to sound pessimistic however I need more than one user who can say they did fix it. Especially considering Acer hasn't made any official announcements with details of what the fix is.

[garter]

Yeah, as good as this sounds,Acer really needs to address three issues in a more coordinated way:

1) Has the WiFi issue been identified and, if so, what was the cause of the problem?

2) Has the problem been rectified with current-production laptops? If so, how can a new customer determine this, aside from testing their new laptop themselves after getting it home? Is there a model # or item# that they can refer to?

3) If a customer has the issue with an existing laptop, there needs to be a way for the customer to get a new laptop sent to them (as has been done above), without having to fight through the first line customer service reps, who apparently have no idea how to handle this. 

This is an opportunity for Acer to build up some good customer relations and addressing these issues will cost them very little in terms of time and money

[TwelveTone]

Smurk, I snapped a photo of the mobo when I opened it up.   Its a little fuzzy but it looks like the sticker on it says BCM943228HMB.   According to device manager the driver version is 6.30.59.144.