Acer Community is in read-only mode until further notice due to maintenance.

Let's Get Social!

Ask our members for help or assist others.
You are all welcome at Acer Community!

cancel
Showing results for 
Search instead for 
Did you mean: 

This page has been archived.

The content on this page may be out-of-date or have been superseded by newer information, and links on this page to other sites may not work. This page has been archived for future reference.

Visit our Product Forums for more current content.

No Internet Access

New User

No Internet Access

For some reason, I can't connect to the internet anymore. I am connected to my network but am getting the message 'no internet access'. all other computers on the network are fine. Tried turning off my firewall with no luck. Is there some kind of switch or parameter I accidentally turned off? McAfee scan shows no problem. Acer Aspire v5-531 series 

5 REPLIES
Fixer

Re: No Internet Access

Hi ,

 

Enable wireless by using Fn+f3

 

Press and hold fn key and tap f3 key once.that should enable wireless.

Once wireless is enabled ,select the network and clik on connect.

 

New User

Re: No Internet Access

Thanks.  We tried that but no change.  The problem is not connecting to the network.  The message is 'no internet access.'  There is no connection from the network to the internet.  All other computers in the house are fine.

New User

Re: No Internet Access

are all the computers with internet connected wirelessly?

New User

Re: No Internet Access

there is only 1 computer hardwired, all other devices are wireless. that one works fine also.

New User

Re: No Internet Access

Quote:  "The problem is not connecting to the network.  The message is 'no internet access.'  There is no connection from the network to the internet.  All other computers in the house are fine."

 

This in itself is a contradiction. If there was a problem with the access point ("There is no connection from the network to the internet"), none of your computers would be able to get internet from the network.

 



I suspect the IP4 and DNS configurations may be the culprit here. A simple fix that requires a statically set IP4 address. Let's do some info-gathering here. Can you post a screenshot of what you get from IPCONFIG?(on the Acer in question) (Windows key+R > type in "cmd" > at the prompt that appears, type in IPCONFIG and press ENTER. > Post results