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Topic

Visitor
samu
Posts: 1

My laptop is not shutting down !!!

Hi, I brought a new laptop from walmart about 3 months ago . It is a Acer aspire 5733Z-4633, intel pentium P6200 with windows 7. It is not woring now. It has a problem while opening( it takes 25-40 mins to open) and it takes forever to shut down( atleast 2 hrs) . what should I do now ? Walmart returns the electronic item only within 15 days , so i cannot return it . I am so much disappointed with this laptop.

Hoping for the help.

Thank you.

Acer Technician
Acer-Tommy
Posts: 6,351

Re: My laptop is not shutting down !!!

That is certainly not normal operating times for startup.

 

To eliminate any software issues, it is suggested that you restore the system to factory defaults.

 

Please review this article:
http://community.acer.com/t5/Community-KB/Reloading-your-Acer-computer/ta-p/45793

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