Someone may be able to answer your questions, but you need to provide:
What computer model do you have?
What operating system is on the computer?
Any exact error messages you are receiving.
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It’s time to recognize brummyfan2 for his dedication and collaboration. Please join us in welcoming brummyfan2 to our ACE Team! brummyfan2 has been a valued member of the Acer Community since 2013, eagerly helping users troubleshoot their products.