Login screen frozen on Aspire v5 571

Sallybobo
Sallybobo Member Posts: 3 New User
I have started my laptop, and reached the password entry screen, but I cannot login.
The cursor is not in the password field.
I can move my cursor, but can't click on anything, nor in the password field.
The keyboard is working because I can use Fn key to disable / enable the touchpad.
Ctrl Alt Del does nothing, nor if I press it twice.
Cannot click on the power icon, access icon, or back button, or enter button.
Enter key does nothing.

I have no disks as came installed.

Have you any suggestions?

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Is there a single user login or multiple users?

    Have you attempted to force Windows recovery?

    Have you attempted Safe Mode?

     

    Have you attempted any options related in our article: Reloading your Acer Computer

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