Laptop screen display stays blank after power on.

schoolermom
schoolermom Member Posts: 1 New User

My Acer Aspire 1691WLMi powers on (or at least appears to), but then nothing... the screen remains blank and there is no sound from hdd or fans. After a few seconds, hdd light turns off, so I don't know if it's a screen/ video card problem or hdd problem. The OS is XP sp2, laptop is undocked, battery has full charge A/C power is also connected same issue present with/witout battery or A/C. Any help will be greatly appreciated!

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Make sure your backlight is turned on by pressing FN + F6. If that does not resolve your issue, I would recommend you contact Acer support for your region to inquire about setting your unit up for service.

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