I lost my serial number and my password to log in

princessmelody
princessmelody Member Posts: 2 New User

I compromized my computer and set a password on it I removed the serial/snid number offthe computer and also cannot log in need help

Answers

  • freeza
    freeza Member Posts: 1,316 Skilled Practitioner WiFi Icon

    Good day

     

    If its a Windows password, you need to reload the machine to factory default and all data will be lost. You can get your serial number in the bios by pressing F2 when powering the machine on.

     

    Note: These steps will return the system to the original factory installation including all factory installed drivers and applications. Back up all data prior to using this procedure.

    1. Plug in the AC adapter and battery.
    2. Turn the system on
    3. Immediately, press ALT on the keyboard and start tapping F10. Continue holding ALT and tapping F10 as the unit boots up.
    4. A screen stating "Starting Acer Erecovery" should appear. (Release ALT and stop tapping F10 at this point)
    5. There will be 4 options: 1. Restore system to factory default 2. Restore system from user backup 3. Restore system from cd/dvd 4. Exit

    Regards,

    Freeza

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