Had screen on aspire v5 571p replaced by acer and now the touch function does not work?

aemotorsports
aemotorsports Member Posts: 1 New User

just had screen replaced on v5 571p replaced due to crack, now the touch function does not work.  Help please!

Acer wants me to send it back in, just checking to see if there might be another possible fix.

I have pen and touch in the control panel, but it does not have a box to turn on use fingers option.  Didn't have this before I sent it in either.  I was trying to turn off the touch function before I sent it in so that it would quit thinking it was being touched where it was cracked, and acer rep (questionable technical knowledge) said I could not turn the touch off on this model.

Any suggestions other than send it back to acer?

Thanks

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    If it was not repaired properly, PLEASE send it back so that Acer can rectify the issue.

     

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

  • djbazil
    djbazil Member Posts: 3 New User

    how mach cost the replace i have acer aspire v5 571pg please tell me cause here in greece they need 450 euros for fixing ... i buy the laptop 667 euros maybe this is  crazy price !!!!

     

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    I would not be able to quote pricing for any Acer repair facility.  Stock and repair prices are set regionally.

  • djbazil
    djbazil Member Posts: 3 New User

    ok ... then tell me where i can buy this part.. !!!

     

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    If it was not repaired properly, PLEASE send it back so that Acer can rectify the issue.

     

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

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