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Regular Visitor
The_JONES_007
Posts: 2

Computer Shuts Off Without Warning

I'm using an Acer Aspire One D250 series, running Windows 8. Since recently my computer keeps shutting off at start up. I updated the BIOS, but that still didn't fix the issue. I have to manually reboot for about 5 mins before it actually comes up. When it does come up it works fine and will stay on for hours or until I decide to shutdown. It's weird too cos I'll restart from inside windows and it will boot normally, just not when I shutdown.

Any help?
Acer Technician
Acer-Tommy
Posts: 6,351

Re: Computer Shuts Off Without Warning

Reload the system to factory defaults to eliminate any software that may be causing your issue.

 

Please review this article:
http://community.acer.com/t5/Community-KB/Reloading-your-Acer-computer/ta-p/45793

Important Links: Global Support Pages | Knowledge Base Articles
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Regular Visitor
The_JONES_007
Posts: 2

Re: Computer Shuts Off Without Warning

Thanks for your response, unfortunately my netbook didn't come with Windows 8 so the Acer recovery option isn't included in the metro search. Is there any other method I could try? I've done a complete reset on the drive that windows is on but I didn't format, would that be a problem as well?
Acer Technician
Acer-Tommy
Posts: 6,351

Re: Computer Shuts Off Without Warning

Follow the directions for the operating system that shipped on the system.

Important Links: Global Support Pages | Knowledge Base Articles
Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information. Use the kudos-thumbs-up.png Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.

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