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Regular Visitor
Taikku70

Acer aspire v3 771

Brand new lap top. Started to use it. Battery in, setup done. Then No access to starter window...

When using mouse or window button it goes to asking another user account name and password. why? Nothing has been created, or done. New... just starting up... DAMMIT. Christmas present and it should work now.

What can i do... How can i get started?  HELP
No matter what button i touch it allways goes to asking some passwords....

 

 

Acer Technician
Acer-Tommy

Re: Acer aspire v3 771

I would suggest restoring the system to facotry defaults and starting again:

 

Using Acer Recovery Management to Restore Windows 8

 

Using Acer Recovery Management to Refresh Windows 8

 

How do I restore my computer using the eRecovery Management program?

 

How do I restore my computer using the eRecovery Management program outside of Windows?

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Regular Visitor
Taikku70

Re: Acer aspire v3 771

I cant do that, cause I cant get to that part. that is the problem...

All i see is desktop, time and date. How much battery i have and volume. WHAT EVER I DO OR TOUCH IT GOES TO ASKING PASSWORD. 

 

I cant do that... 

Regular Visitor
Taikku70

Re: Acer aspire v3 771

Could not do this either: 

How do I restore my computer using the recovery Management program outside of Windows?

 

Nothing happend... Nothing. 

Same as it was before. No recovery. Nothing.

 

Member
cwalsh9439

Re: Acer aspire v3 771

Use one of the fkeys like i think f11 or f10 or f12 something and it should pop up when your first turning your computer on.

Regular Visitor
Taikku70

Re: Acer aspire v3 771

Tried that, nothing happens, the result is the same.

Just the desktop with pretty picture and that is all i get.

Acer Technician
Acer-Tommy

Re: Acer aspire v3 771

What operating system is on the computer?

 

Also, what specifically are you doing, step by step, so we can attempt to determine what is occuring?

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Member
vincefr

Re: Acer aspire v3 771

Hello,

 

same problem for me.

Brand new Aspire V3 771G.

first boot, acer document says I will have to finish installation, but I see :

 - screen with ACER logo

 - then little point turning in circle while loading

 - then a wallpaper with date and hour on it

When I click or enter any key, I go to a new screen asking me for a user name and a password. No way to exit this screen. No way to access windows to launch a recovery.

I have never had access to any other screen, never any configuration page. Windows seems to be already configured (with bad settings, the keyboard is set to qwerty as mine is azerty, the hour is not in the good timezone).

I 've phoned Acer that gave me Microsoft number. Microsoft said it's Acer problem. So I have a brand new computer and no way to use it.... And nobody wants to help me. As I'm not alone to have this problem, does someone found a solution ?

I'm OK to re install Windows 8, but how can I get access to the recovery without access to windows ?

 

Thanks for your help.

 

Best regards.

 

Vincent

 

 

Acer Technician
Acer-Tommy

Re: Acer aspire v3 771

This article might help:

Accessing the UEFI (BIOS) setup on a Windows 8 system

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Member
vincefr

Re: Acer aspire v3 771

Thanks, but as said before I cannot access to windows.

I can access to the bios but I don't find anything in the bios to launch recovery. What is the purpose to access to the bios ?

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