Let's Get Social!

Ask our members for help or assist others.
You are all welcome at Acer Community!

Showing results for 
Search instead for 
Did you mean: 

This page has been archived.

The content on this page may be out-of-date or have been superseded by newer information, and links on this page to other sites may not work. This page has been archived for future reference.

Visit our Product Forums for more current content.

Acer Crystal Eye Webcam image quality is bad with Windows 8.

New User

Acer Crystal Eye Webcam image quality is bad with Windows 8.

Hi Folks,


I am seeing a strange problem in my new v5-471p laptop. Image is blurred while using webcam for video chat. Tried all the camera settings still no luck.

Older acer laptops running on win7 OS has a better image quality.

Is this problem with Win8 interface since there is no separate webcam driver for acer laptops running Win8?


Is anyone else aslo facing the same problem as me? I expect some one from the community would help me understand the reason for this.


Customer Care Support of Acer:

I called the customer care but the executive is so impatient to provide the solution that he dropped my call in between.

I was told to visit the nearest service centre. This is a pathetic experience i had today with acer customer care. I never expected this from Acer.


While buying the laptop i was told that onsite support would be provided but now just after 15days of buying, customer care executive asks me to go to service centre and drops the call in between???? Is this the way to treat the customers?


Please let me know if anyone using win8 laptop experience the same problem as mine.







New User

Re: Acer Crystal Eye Webcam image quality is bad with Windows 8.

I have noticed this too, the image quality started getting worse and worse with no explanation. Maybe the camera is faulty?