Acer Aspire V5-122P - Defender, Windows update build issue

bobdonkey
bobdonkey Member Posts: 1 New User

Hi

I had the misfortunate of preparing one of these for a friend. There are serious issues with the Windows 8 image that it came with. I tried this twice, resetting the image to factory defaults with the exact same issues:

- Remove McAfee Internet Security & reboot

- Windows defender does not start, error message saying that it cannot initialise

- Windows update does not work, it never downloads anything, just stays at 0%

 

This is presumably because when McAfee is installed, defender is disabled, and McAfee also takes over installing Windows updates for some reason. However when you remove it, it leaves both broken. I ran the McAfee removal tool, which did not help.

 

I have now used my own copy of Windows 8 and formatted the machine, surprise surprise everything is now fine. I am shocked that this image is so messed up that if you remove McAfee, Windows is basically broken.

 

FYI I had another Acer machine the other day, with a similar issue - defender worked, but removing McAfee broke Windows update on that one too, another model. Horrible user experience.

This discussion has been closed.