Acer Aspire 7741Z black screen after powering on

KyleGibson
KyleGibson Member Posts: 1 New User

When I turn the laptop on, the power button lights up, the CPU fan turns on, warm air starts venting from the side, the screen brightens, but nothing shows up. No acer logo or BIOS information.

 

I've plugged the laptop into an external monitor and nothing displays on it either. I've verified that the laptop memory is seated correctly. I've removed the battery and re-installed it. I've also removed the harddrive and re-installed it.

 

I suspect that the motherboard or GPU may have stopped functioning. I do recall the laptop being unreasonable hot even while idling just prior to experiencing this issue.

 

Anything else that may be the cause of this problem that I haven't thought of? Thanks

Answers

  • Acer-Tommy
    Acer-Tommy VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Sounds like the video card is out ...

     

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

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