Acer Aspire 5739 shuts down randomly.

Dot123
Dot123 Member Posts: 3 New User

My daughter's Aspire 5739 randomly shuts down.  It was sporatic, but now consistent.  We have cleaned and vaccuumed the fan.  Running Windows 7 64-bit.  Seems unable to download the latest update.  Wanted to download ePower and eFramework from acer site, but wasn't available from that site.  She's up-to-date on her spyware/ maleware/ etc.  Fan sounds a bit noisy, but not high pitched.

 

Solutions, please?

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    You note that it is now "consistent" instead of random.

     

    Do you have any information about when it occurs?

    When did it start happening?

     

    Also, with behaviour of this type, it is recommended that any personal data be backed up on other media to prevent loss.

  • Dot123
    Dot123 Member Posts: 3 New User

    Hi.   Thanks for the response. It was just doing it occassionally, but now starts about 20 minutes after turning the computer on and continues to shut itself off anywhere from 10 to 5 minutes after restart.  I thought it might be the fan because it happens more as it heats up, but cleaning the fan has had no effect.  We have backup.

     

    Suggestion?  This computer isn't used for much "heavy lifting", so I'm surprised that it has started this after working well for the past couple of years...

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Shutting down, as you have desscribed, is usually due to heat thresholds being surpassed or a failing component.

     

    Unfortunately, there's not much additional troubleshooting we would be able to do on these forums.

     

    I would instead contact a local service or support center to see if there's anything that they can assist with.

    Acer Service and Support

  • Dot123
    Dot123 Member Posts: 3 New User

    That's what I was afraid of.  Thanks.  I'll take it in locally for repair.

This discussion has been closed.