This page has been archived.

The content on this page may be out-of-date or have been superseded by newer information, and links on this page to other sites may not work. This page has been archived for future reference.

See our Discussion Forums for more current content.


New User
Posts: 1

how do i fix the frozen screen on my a500

The screen on my a500 tablet is frozen on the Acer logo.  I've tried pressing the reset button and the process to restore it back to factory settings, but no luck.  Anyone have any helpful input?

Supercomputer Wrangler
Posts: 1,323

Re: how do i fix the frozen screen on my a500

Good day


Try to do a hard reset in the following way:


1. Switch off  2. Press Vol-up + Power  3. If display goes on: Release power but hold vol-up  3. Toggle Lock switch (On & Off, On & Off)  Screen will display:
Erasing Userdata..

Erasing Cache..


If the fault is still there, you need to take the Tablet to the acer repairs for a mainboard replacement.




Service and Support Videos
Welcome, Guest
Not A Member? Register

Join the forum discussions on our Predator line of products.

Member Highlight

It’s time to recognize brummyfan2 for his dedication and collaboration. Please join us in welcoming brummyfan2 to our ACE Team! brummyfan2 has been a valued member of the Acer Community since 2013, eagerly helping users troubleshoot their products.

Cheers !

Total Posts Written: 751
Total Kudos Received: 121
Solutions Accepted: 53

ACE Pioneer

Did you know?

Acer Community is also available in the following languages: