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Visitor
jfdfiremedic
Posts: 1

how do i fix the frozen screen on my a500

The screen on my a500 tablet is frozen on the Acer logo.  I've tried pressing the reset button and the process to restore it back to factory settings, but no luck.  Anyone have any helpful input?

Valued Leader
freeza
Posts: 1,323

Re: how do i fix the frozen screen on my a500

Good day

 

Try to do a hard reset in the following way:

 

1. Switch off  2. Press Vol-up + Power  3. If display goes on: Release power but hold vol-up  3. Toggle Lock switch (On & Off, On & Off)  Screen will display:
Erasing Userdata..

Erasing Cache..

 

If the fault is still there, you need to take the Tablet to the acer repairs for a mainboard replacement.

 

Regards,

Freeza

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Long time Acer Community member and leader Padgett has reached a new milestone of 1500 posts helping and guiding others to solution. Please join me in congratulating Padgett on this accomplishment.

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