How to - drivers

acenodriver
acenodriver Member Posts: 1 New User

Hello,

 

I got a blue screen on my acer aspire one d270-128ckk today after trying to load sandboxie. So i think its conflicting with something.
I checked if my drivers were up to date on my acer aspire one AOD270 on this intel based site;

 

 

[removed questionable link]

 

Its showing i have 2 drivers that need updating ;

 

Intel NM10 Express chipset and the Realtek PCIE Cardreader.

 

 

I have no idea whether to do the update via the Intel Driver update site or the Acer drivers download page?

I then ran Bluescreenview and on the dump file its showing ;

 

''caused by driver'' igdkmd32.sys
''file description'' Intel (R) WDDM Kernel mode driver
''product name''Intel Graphics Accelerator Drivers for Windows 7(R)

 

I bought the laptop here in SE Asia about a year ago. The ''HOT!! NEW download tool'' on the acer drivers site (below) doesnt seem to work and the info about removing and installing drivers is limited. Not sure what to trust on these sites.

http://support.acer.com/us/en/produc...1&modelId=4040

 

Can anybody advise a dummy step by step the process i should follow ? I've never done this before.

eg do i delete the old driver first and then download the new one.how much of a problem i could cause by downloading this type of thing wrongly?

Thanks for any help!

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Drivers for hardware are not difficult to install, in most cases. 

    They are the software component that lets the hardware and software talk to each other.

     

    We recommend you download from our Driver Downloads page:

    US Site: http://us.acer.com/ac/en/US/content/drivers

     

    If you know that a specific piece of software is causing issues, uninstall the software first.

     

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