mcampellone Tracker

EVERYONE- THIS WORKS - PERFECTLY!!!

mcampellone — Fri, 07 Dec 2012 15:03:21 GMT

Everyone -

Freedom (freeza) is WONDERFUL - he sent me an email with two attachments; an ACE file and a ZIP file. All I did with my unit, is I extracted the ZIP file and ran just the one setup.exe file in there. That was it - the screen immediately came to life - no reboot or anything!

Now, WHY ON EARTH couldn't the Acer staff have been more helpful and just given me this tiny little file? WHY did they want to charge me $99 for a single incident support for something so simple? I am not happy with them.

I have purchased many Acer products before, but now I will stop. Their service is just too poor for words - and I won't always find someone as helpful as Freedom (freeza) on the support board....

Anyway - folks, this is GREAT!!!

Have a beautiful day everyone, and a very Happy Holidays!

Mike

Re: HELP! - Acer Aspire All-In-One Touch Screen after Windows 8 Pro upgrade

mcampellone — Thu, 06 Dec 2012 13:36:03 GMT

Hello!

I just checked all of my email, spam, and deleted items on the Exchange server for the past 3 days and there is nothing that I can find from you. Can you (or someone else here possibly) PLEASE send the files again to me? My email address is ****** - I would really appreciate it. Thank you very much!!!

Mike

[edited for privacy-removed email address]

Re: HELP! - Acer Aspire All-In-One Touch Screen after Windows 8 Pro upgrade

mcampellone — Thu, 06 Dec 2012 06:20:48 GMT

Sorry guys I just got back to check on this. I will pull my email and try it and let you know ASAP.

Re: HELP! - Acer Aspire All-In-One Touch Screen after Windows 8 Pro upgrade

mcampellone — Mon, 03 Dec 2012 23:50:20 GMT

Thank you so much!

I just sent you a private email - Pen and Touch *IS* in the properties!

Mike

HELP! - Acer Aspire All-In-One Touch Screen after Windows 8 Pro upgrade

mcampellone — Sun, 02 Dec 2012 21:39:48 GMT

Hello Everyone!

This is a rather confusing issues and has pretty much **** me off to no end! I am sure though that some of you may have encountered this already and might have a potential solution?

I have an Acer Aspire All-In-One, AZ5101 (Aspire Z5101), with 4GB RAM, etc.

Ever since the Developer's Preview of Windows 8 came out, I have been running Windows 8 perfectly. I have completely uninstalled (each time cleanly) and run the following:

Windows 8 Developer Preview, 64-bit

Windows 8 Consumer Preview, 64-bit

Windows 8 Release Preview, 64-bit

In ALL cases, EVERYTHING on this PC worked perfectly - INCLUDING THE TOUCH SCREEN. I never had an issue.

So far, so good. Then, they finally released the Windows 8 Pro official licensed upgrades for download. I purchased the upgrade, and downloaded it. Just as in *ALL* other cases, during the upgrade I selected to "keep nothing" of the old system (I never really had any important data on here), and do the upgrade cleanly.

Well, after the upgrade was complete, and ALL of the Windows 8 Pro updates were applied through Windows update, I have a system where the screen is crisp and sharp, everything works, and in Device Manager, ALL devices show green and working correctly - NO ERRORS. HOWEVER - NO TOUCH!!! No touch screen function at all. The screen this time around now acts like a standard monitor.

I've tried the IdeaCom driver - no luck. Does ANYONE know (please? LOL) how to get the touch screen to work again? THANK YOU SO MUCH! I really appreciate any help you can give. Microsoft support had NO clue, and no reply from Acer emails! LOL

Thanks again,

Mike

[edited to comply with guidelines]