aboonah Tracker

Re: Replaced crashed HD in Aspire 6920 - Finderprint scanner not working

aboonah — Sun, 02 Nov 2014 01:58:04 GMT

keith111 wrote: <

Start --> Programs --> Acer --> Acer Recovery Management --> Restore --> Reinstall Drivers or Applications --> Contents --> Install Acer Bio-Protection**

After file install, close Recovery Management, see if you can now locate the file as before, and repeat the movie instructional

**(if Acer Bio-Protection file is not found in Recovery, click Start, and type C: in the search box there. Search the user files parenting the appdata files shown there. Move the file (not shortcut) to your Acer file).>

Can't do any of that. What I've been pointing out is that the computer has a completely new drive - the operating system was installed and programs reinstalled. There is no recovery possible - there's nothing there to recover. And the recovery CD does not exist.

So unless there's a way to get ahold of the Acer Bio-Protection then it won't be usuable.

Re: Replaced crashed HD in Aspire 6920 - Finderprint scanner not working

aboonah — Sat, 01 Nov 2014 12:50:32 GMT

keith111 wrote: <Start ---> Programs ---> Acer ---> Bio-Protection ---> System Setup>

Acer folder does not exist.

When HD crashed it was unrecoverable and replaced with an SSD. There was no recover CD - Win7 Enterprise was installed and a driver search program used to find and restore/update drivers installed during Win7 installation. The drivers for the Validity Systems Inc fingerprint scan were found and installed...but apparantly software is missing...Win7 has the driver but doesn't know what to do with it.

Re: Replaced crashed HD in Aspire 6920 - Finderprint scanner not working

aboonah — Sat, 01 Nov 2014 02:23:28 GMT

It says, "This device cannot start. (Dode 10)

That's after repeated removal, re-installs, etc. The driver is the most recent.

Re: Replaced crashed HD in Aspire 6920 - Finderprint scanner not working

aboonah — Sat, 01 Nov 2014 01:42:52 GMT

OOPS...maybe I should not have called the hardware a "scanner." It's the fingerprint reader for user logon.

Re: Replaced crashed HD in Aspire 6920 - Finderprint scanner not working

aboonah — Fri, 31 Oct 2014 21:06:19 GMT

Thanks for the input, but no fix.

Replaced crashed HD in Aspire 6920 - Finderprint scanner not working

aboonah — Fri, 31 Oct 2014 20:17:53 GMT

Replaced crashed HD in Aspire 6920 - Device Manager says that the Fingerprint Scanner (Validity Sensors (WBF) VFS201 cannot start. Maybe software? Driver is latest version. There is also a (!) on <Other Devices - Unknown device> My guess is that the two issues are related. Anyone suggest what's up?