snowbanche Tracker

Re: Aspire V3-371 Touchpad Freezing

snowbanche — Sat, 27 Sep 2014 17:00:09 GMT

So my mouse has been working correctly for a few days now with no freezing.

These are the steps I performed:

1.) Update BIOS to Version 1.11

2.) From Device Manager -> Mice and other pointing devices menu, right click HID-compliant mouse and select Uninstall.

3.) Use keyboard to restart computer. (Winkey + C) -> Settings -> Power -> Restart

The mouse driver was automatically reinstalled when the computer restarted and I haven't had any problems since.

I updated my BIOS as well, mouse is still freezing but no...

snowbanche — Wed, 24 Sep 2014 13:58:28 GMT

I updated my BIOS as well, mouse is still freezing but not as often now. I think I am just going to return this thing. It sounds like it is a hardware problem that cannot be fixed.

Re: Aspire V3-371 Touchpad Freezing

snowbanche — Mon, 22 Sep 2014 17:25:02 GMT

I got the scroll direction switched, thanks. Acer should update their website so it does not recommend installing an incorrect driver for the touchpad... I chatted with someone at Acer customer support this morning and they sent me the Synaptics driver as well.

Any suggestions on the issue with the touchpad freezing? It is rather frustrating, when it freezes I have to shut the lid of the computer to put the computer to sleep, and then when it wakes up the mouse works for a while but eventually freezes again.

Aspire V3-371 Touchpad Freezing

snowbanche — Mon, 22 Sep 2014 16:01:12 GMT

I have a brand new Aspire V3-371-596F. Since the first boot, I have been having problems with the touchpad freezing randomly. The two finger sroll is reversed and I cannot access any settings to change the direction, either. I downloaded the suggested Synaptics driver from the Acer website, but Windows will not let me install the driver for the touchpad.

When I go into Device Manager -> Mice and other pointing devices, there is only one device listed: HID-compliant mouse. It says the manufacturer is Microsoft, and not Synaptics. When I try to Update Driver, I select the downloaded Synaptic driver it says the best driver for my device is already installed.

How do I tell the computer that it does not have a Microsoft mouse installed so I can use the correct Synaptics driver?

Thanks for any help.

Edit: I should also mention that a Synaptics HID Device does show up under Device Manager -> Human Interface Devices. However, windows does not seem to recognize that this device is the mouse.