Ray2 Tracker

Re: Acer r7 has no sound output problem.

Ray2 — Thu, 11 Sep 2014 23:36:50 GMT

Bingo! Thank you, I had attempted to set up a bluetooth headset with Dragon Naturally Speaking 13 the day before I lost sound, so I Stopped the service per your comment and deleted the headset from Dragon and sound was restored after a reboot. Question after reboot with sound working properly the Bluetooth Service is agin running in automatic should this be reste to manual or manual trigger start instead of automatic?

Re: Acer r7 has no sound output problem.

Ray2 — Thu, 11 Sep 2014 15:24:39 GMT

Apparently I can not do so, as System Restore wasn't turned on.

Re: Acer r7 has no sound output problem.

Ray2 — Thu, 11 Sep 2014 14:49:52 GMT

More error codes and indications:

Windows Media Player encountered a problem while playing the file.

The "Devices and Printers" command in the Wins 8.1 "Classic Start Shell" is not working now. Selecting does nothing and Classic Shell freezes operation until I double click a couple of times

Re: Acer r7 has no sound output problem.

Ray2 — Thu, 11 Sep 2014 14:32:50 GMT

Comments interleaved below.

GuruAid-CS wrote:

You may need to check if the sound settings on your computer are correctly set. To do this, you can follow the steps below:
1. In your Windows 8.1, go to "Start" screen and click on "Desktop" tile.
2. Once the desktop window comes up, righ-click on an empty space.
3. From the menu that comes up, go to "Personalize"
4. In the Personalization windows, go to "Sound" option located at the bottom.
5. In the box that comes up, go to "Playback". Here, a list of devices will come up. If you know which of the displayed devices should be your default device, you can choose "Set as Default" option besides it. If you do not know, then you can set each device as default one-by-one and check if that resolves your issue.

Done, still no sound from any source through any playback device.

If the issue still persists, you can try reinstalling the sound drivers in your computer and see if that resolves the issue.

To download the latest drivers, you can go to the following Acer webpage:
http://us.acer.com/ac/en/US/content/drivers

Done, still no sound from any source through any playback device.

These links can be useful:
http://windows.microsoft.com/en-us/windows/no-sound-help#no-sound=windows-8&v1h=win8tab2&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Done, still no sound from any source through any playback device.

Note: The following link is of a third-party website. It is recommended to update your security software thoroughly before clicking on the link.
http://www.tomshardware.com/faq/id-2080315/change-sound-settings-windows.html

Done, still no sound from any source through any playback device.

Re: Acer r7 has no sound output problem.

Ray2 — Thu, 11 Sep 2014 14:18:26 GMT

Headphone output no longer works.

Re: Acer r7 has no sound output problem.

Ray2 — Thu, 11 Sep 2014 13:08:46 GMT

Realtek is enabled and is set as the default device.

Notes from this screen:

1) The signal level bar on the right is inactivite which I think indicates no output to the speakers and Spotify is giving me the following error message "There is a problem with your sound card. Spotify can't play music."

2) If I Select "Configure" and then select "test" to test the speakers, nothing happens (no sound) the same is true for the other playback device that is availble.

3) if I select the "Properties" >this device is enabled, levels are maxed on the Levels tabtab and defaults are selected on the Advanced tab.

And still no sound.

Acer r7 has no sound output problem.

Ray2 — Thu, 11 Sep 2014 02:11:56 GMT

It worked yesterday but as of this morning no sound. The Realtek highDef sound device has the current driver and is identified as operational by the Win 8.1 device manager, but no sound comes out from any source. Rolling back the driver to an earlier version did result in a pulse of static during the changeover but still no output.

As side note the Devices and Printers button is no longer working in Classic Shell.