jaymax Tracker

Acer factory reset stuck on software installation

jaymax — Thu, 16 Oct 2014 13:51:08 GMT

I have an acer aspire 5750g and recently It stopped working. Thankfully, I managed to get it up and running again using Alt + F10 and doing a factory reset. The problem is it is now stuck on "installing office 2010" and it does not move from there. I have not installed the windows 7 or Microsoft office 2010 disc during this period as it is pre installed....so what do I do? Please help

Re: My Acer Aspire 5750g is not working? Stuck!

jaymax — Tue, 26 Aug 2014 14:40:20 GMT

My BIOS version according to the boot menu is 1.07

And I tried your methods but no luck. Still wont boot up. I don't know what to do

Re: My Acer Aspire 5750g is not working? Stuck!

jaymax — Mon, 25 Aug 2014 22:27:20 GMT

Ok I will try these methods as soon as I get home today and I will let you know the results ASAP.

By doing the default settings, does that affect anything (I.e. files on my hdd)?

Re: My Acer Aspire 5750g is not working? Stuck!

jaymax — Mon, 25 Aug 2014 01:19:55 GMT

Sorry! I'm not much of a tech head

Re: My Acer Aspire 5750g is not working? Stuck!

jaymax — Mon, 25 Aug 2014 01:16:43 GMT

Ok so it says *AND I QUOTE*

"PXE - E61 Media test failure, check cable

PXE - M0F: Exiting Broadcom PXE ROM."

then it reboots to the begining of the problem.

Re: My Acer Aspire 5750g is not working? Stuck!

jaymax — Sun, 24 Aug 2014 14:50:58 GMT

So what do I do?

Re: My Acer Aspire 5750g is not working? Stuck!

jaymax — Sun, 24 Aug 2014 09:21:22 GMT

And this HDD mathches the HDD information provided in the "Information" tab

Re: My Acer Aspire 5750g is not working? Stuck!

jaymax — Sun, 24 Aug 2014 09:19:54 GMT

When I press F2, under the 'boot' tab it says

HDD: TOSHIBA MK7559GSXP

and this is ranked 1st out of 6th priority orders

My Acer Aspire 5750g is not working? Stuck!

jaymax — Sun, 24 Aug 2014 08:51:34 GMT

My Acer Aspire 5750g has been extremely reliable. All of a sudden it's had this problem.

A few days ago my laptop when dead, so I charged it up and pressed power and the "Acer" logo comes up, flashes black with a little dash ( - ) that flashes then it reboots back to the Acer screen and restarts the process over and over again. Basically, my laptop is stuck in boot!

When i turn it on, it shows "press f2 key for setup" and "f12" for boot options. Ive explored both of these keys and nothing has worked. Except when pressing a boot option in "f12" menu, it displayed a message saying "Media Test Failure, Check Cable" on boot.

What is going on? Is my HDD dead?

PLease please please help! I've never had Acer problems until now