Kat Tracker

Re: C720 Chromebook touchpad stopped working...

Kat — Tue, 15 Jul 2014 22:36:58 GMT

The first support Agent suggested re-installing the Chrome OS. I did that and the touchpad still remained unresponsive. I contacted support again, and they said that re-installing the OS would have fixed any software issues. Since this is now considered a hardware issue, I have to send it in for repair, for which they are covering the cost. Will provide an update when I get back my Chromebook!

Re: C720 Chromebook touchpad stopped working...

Kat — Tue, 15 Jul 2014 21:27:28 GMT

@mockingbird - sorry to hear you are having the same touchpad issue. thanks for the suggestion. In the meantime, I'm going to contact Acer Support to see if they have a solution.

C720 Chromebook touchpad stopped working...

Kat — Sat, 12 Jul 2014 14:19:11 GMT

and I'm wondering if I accidentally turned it off. It stopped working while I had it open - it worked one minute, stopped the next. I've shutdown the chromebook a few times, even let the battery go down, but the touchpad still doesn't work. The manual didn't have any info on turning it on/off.