ebk71 Tracker

Re: Button issues with Acer Aspire Switch

ebk71 — Mon, 04 Aug 2014 10:38:36 GMT

Here about the same, I will continue to spread this info: I bought a 32Gb and a 64Gb switch 10. I returned both of them due to the described issues and bought the ASUS T100 64Gb Z3775 with 500Gb HDD in the dock. Acer won't see me back as a customer untill they provided a good excuse and solved the issues. They should have to pay a penalty for ingroning their customers.

Re: Acer Switch 10 64Gb: Touchpad Bug

ebk71 — Sat, 21 Jun 2014 18:38:06 GMT

I a recent official dutch review it reached 5H 45 min. That's about the same what I got but after dimming the screen and no autoadjust. Just have a look at the new asus t100 or t200, or Lenovo Miix 2 10 or just wait another 3 or 4 months for something new. Spare yourself the frustration with the switch 10. Oh I remeber something: in the review of the 32Gb version I saw the left side of the keyboard was not straight, that was the same with mine. They made a mess of it.

Re: Acer Switch 10 64Gb: Touchpad Bug

ebk71 — Sat, 21 Jun 2014 17:55:58 GMT

Because you are interested I take the time to answer you in the opposite how Acer handles this issue.

Ofcourse I did that, but if you can read german, you will find out that nobody was succesfull to solve this with those patches. It's just a hardware issue.

I have a posted this issues in a dutch topic, it's getting really quiet overthere because we won't buy it anymore. About every reviewer on amazon.de who bought the 64Gb send it back, the same as I did. And to give a other example of the strange support of acer: on the dutch acer site when selecting driver support for the switch I got "service unavailable" for several days.

Re: Acer Switch 10 64Gb: Touchpad Bug

ebk71 — Thu, 19 Jun 2014 05:09:35 GMT

NO! It's not a working example: again the narrator problem appeared although I had configured the volume up button to start the on screen keyboard and the same time the power button would not power the unit of AND the windows screen buton stopped working.

Congratiulations! I will send 2 units back and I will not buy a new one unles you give me one to try at least for a month.

arrogant company's...........

Re: Acer Switch 10 64Gb: Touchpad Bug

ebk71 — Wed, 18 Jun 2014 14:47:23 GMT

And to give a follow up:

I tested a 32Gb type which did not have issues beside a short battery time.

The 64Gb type I received yesterday does not look to have issues right now. There was a moment I thought I had enforced the bug but after restart it did not appear again. I have not installed any firmware, patch or windows updates yet.

Also this one is also short on battery time. Acer really should have replaced the metal in the dock for a extra battery.

I few things I noticed with the 64Gb: Package was sealed same as the 32Gb, but cover for tablet was opened before!

Dock contained wipe/cleaning stripes at the bottom. If I look at the touchpad, it seems there is a tiny bit of height difference compared to the 32Gb dock.

Also had a volume-narrator problem which I read before, but after reconfiguring the button this behaviour did not occur anymore.

To sum it up: The 64Gb was a refurbished or modified one. I seem to have a working example, but if Acer would give more background info, it would restore a bit of the trust consumers now have lost.

Acer Switch 10 64Gb: Touchpad Bug

ebk71 — Wed, 11 Jun 2014 13:14:51 GMT

I want to submit this message in english because the german thread is hard to found.

On June 5th I ordered the Switch 10 64Gb version in the Netherlands and should have been delivered allready but is at least delayed for one week. I have a deep concern for the touchpad bug which is at least present on the german models beside the short battery time(+/- 4 hrs). I hope Acer is reading this and will decide for a recall or a very very quick GOOD fix of the problem and give a comment on this. Until now it looks like they are hiding.