Re: c7 chromebook won't turn on

BarbLWashing — Mon, 21 Apr 2014 14:59:34 GMT

Where to start...I bought a Chromebook C710 for my son as a XMAS present and I flew out the end of December to give it to him. Within 5 weeks, the Chromebook no longer powered on. I followed all the steps people were posting and it came on once and then never again. I then contacted warranty support and went through the whole process to have it returned for warranty repair. After about a month, the Chromebook was returned and in the box no paperwork at all as to what was done and want was repaired. Plugged it in and still nothing. Chromebook would not turn on. Contacted warranty support again and was told that I would have to wait 7-10 business days for the repair to show up in their system. About two weeks went by and the repair stated that there was something wrong with the battery and the system was repaired. I then received another UPS label and sent the Chromebook in for repair a second time. Just received it back this past Friday, 18 April and guess what, doesn't power on. Just spoke to the warranty repair and of course, I have to wait another 7-10 business days for the repair paperwork to show up in thier system before they can do anything. This is absolutely ridiculous and I will never buy another ACER product again in my life. This product only worked for such a short period of time and I am extremely disgusted with this whole mess and at this point I think this purchase is not going to be rectified and I am going to have to tell my son that he will never get this product repaired. If anyone has any ideas...please let me know.

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Re: c7 chromebook won't turn on