Need to reset password

gkeller — Wed, 16 Apr 2014 15:30:29 GMT

Please Help! 4-16-2014

This is my wife’s computer User name: xxx

Her Password has always been: yyy

This one needs a Password Re-Set

It runs Windows 7 Starter

I tried a fix that I found on a Microsoft Community site from a specific contributor.

ALT + F-10 prior to opening-(2nd choice) was suppose to back up all data & Restart with the ability to Reset the password!

It was to take up to 1 hour. I waited for 1.5 hours.

Problem is : “Setup is Stating Services”

Tried again ALT +F10-same result

Continues with no end or finality!

I shut it down out of frustration & when started up it shows the same message.

Can you please suggest a fix, disk available or something.

It operated flawlessly until this issue about 10 days ago.

GKeller

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