orangecrusher13 Tracker

Re: C720 Chromebook - wifi connection drops

orangecrusher13 — Thu, 10 Apr 2014 22:44:22 GMT

I was wondering if there is any update from Acer regarding this issue. I understand that you have marked it as "solved", but I am hoping this is not a dead issue from Acer's point of view. I am still having the same issues, and the solution regarding flood detection is not one that will work for me as my routers do not have the option to turn off flood detection. One of the routers is supplied and locked by my provider.

Thank you in advance for any update on a hopefully more robust solution to this issue.

Re: C720 Chromebook - wifi connection drops

orangecrusher13 — Fri, 04 Apr 2014 21:21:01 GMT

Just a note that from my POV, this should not be considered by Acer to be a Solved problem. Although as posted, perhaps there is a solution involving Router settings, the performance of the Acer C720 is not acceptable regardings WIFI. Not all of us are able to use that as a solution, and the fact remains that the Acer C720 should not have these issues. To my knowledge and experience, no other Chromebooks have this issue, and maybe not all C720 router combinations have the issue. Nevertheless, I should not have to goof with this machine to make it live up to the Google Chromebook promise of ease of use, plug and play. Frankly, I find the "we are looking into it, please send us logs" response to be completely inadequate, and show a lack of serious commitment to the Acer products. Obviously, I am completely frustrated and disappointed in our two Acer 720's. End of rant.

Re: C720 Chromebook - wifi connection drops

orangecrusher13 — Mon, 31 Mar 2014 19:44:36 GMT

I am posting out of frustration about dropped and inconsistent wifi problems with two Acer 720 chromebooks. We have had one for about 4 months and the other for about a month. Both are increasingly having dropped wifi problems. My guess is the problem is more prevalent than appears in this thread, as many people are not taking the time to find the forum and comment. My wife and I love chromebooks, and are generally very satisfied with the Acer C720 and consider it a great machine, particularly for the money. Great value, BUT....we are going nuts with the wifi issue. Here one minute and gone the next. Comes and goes.

We were early adopters of Chromebooks, and also have two Samsung series 3 Chromebooks. The Acer is definitely faster. Having said that, I have set aside the Acer for now, and am typing this on my older Samsung, which does not have the problem.

I am also running a window 7 desktop via wifi on the same router(s), without any issues. We run two different wifi routers with no problems on any other computer. This problem did not occur earlier in the life of the two C720 computers until recently. I am not a tech guy, just a user who doesn't want to bothered with updates, tech issues, etc. I just want a simple, reliable device that I don't have to mess with, hence Chromebooks. I have tried all the obviously fixes such as clearing cache, rebooting routers, clearing other obvious data, all to no lasting effect.

Sadly, I am preparing to share my thoughts via Amazon reviews. I think that the folks at Acer need to take the issue seriously, whether it is an Acer problem or a Google problem, or an interface between the two. I am not tech savvy enough to have any idea what is going on. I only know that our user experience is greatly diminished, and I will consider the next iteration of the Samsung Chromebook which is just about to be rolled out.

Please Acer. We need some meaningful action or info on the issue.