kpucci Tracker

Re: C720 Chromebook - wifi connection drops [SOLVED]

kpucci — Thu, 03 Apr 2014 14:30:29 GMT

So after many hours of testing...I have found a solution.

In fact, it does turn out to be a router setting for me.

I have a Cisco DPC3825 and I had to uncheck IP FLOOD DETECTION in the security tab.

Simple as that. My router log said that the Chromebook was sending LAN UDP Flood packets.

I apologize to ACER Tech Support.

It might be usefull to add a FAQ to this effect.

Re: C720 Chromebook - wifi connection drops

kpucci — Wed, 02 Apr 2014 02:38:48 GMT

Maybe its me, but am I crazy to think that it is wrong for ACER to make me pay for shipping for a return or even to have my unit repaired? You claim that it is not a hardware issue, but yet tech support says they will fix it and send it back to me. Fix what? No one knows what the issue is? Why should I pay to have it returned when no one can even answer what the probllem is?

Re: C720 Chromebook - wifi connection drops

kpucci — Tue, 01 Apr 2014 18:46:32 GMT

Also, your engineering team have had the logs for a few days now and still no update...

Re: C720 Chromebook - wifi connection drops

kpucci — Tue, 01 Apr 2014 18:46:05 GMT

The rouer is provided by my ISP and ALL other devices work fine with it so trying another router to make the Chromebook work is obviosuly not going to happen. Other major retailers have no issue covering the shipping cost of a defective product, but apparently not Acer. Can't say I didnt't try, but Samsung and HP chromebooks are looking good right now.

Re: C720 Chromebook - wifi connection drops

kpucci — Tue, 01 Apr 2014 15:02:10 GMT

some of the worst customer service i have received in all my days. i am going to return for a refund and buy something from the competition.

Re: C720 Chromebook - wifi connection drops

kpucci — Tue, 01 Apr 2014 03:44:42 GMT

so i contacted support via chat. I explained i tried everthing i was told, still no luck. I wanted to send the unit in for repair, but they wanted me to pay for shipping. I was shocked. Wanting me to pay for shipping for a defective unit is crazy. They would rather i return the unit for refund than pay shipping. So be it.

Re: What's with all the C720 models?

kpucci — Tue, 01 Apr 2014 03:17:15 GMT

not sure what you mean...they are all different in either ram, ssd or touch screen.

Re: C720 Chromebook - wifi connection drops

kpucci — Tue, 01 Apr 2014 03:14:59 GMT

so neither a full restore nor changing to beta channels had an affect....same issue.

Re: C720 Chromebook - wifi connection drops

kpucci — Mon, 31 Mar 2014 18:56:46 GMT

I will also try reinstalling ChromeOS and the beta channel as per tech support suggestions.

Re: C720 Chromebook - wifi connection drops

kpucci — Mon, 31 Mar 2014 18:24:44 GMT

I sent the only useful information that my routers log had..see my previous post.

Re: C720 Chromebook - wifi connection drops

kpucci — Mon, 31 Mar 2014 13:23:28 GMT

Not sure what yo are talking about. I have provided logs and I am just asking for an update. No one said anything about a cheap laptop. I do not live in the UK, so calling will not help. This is a software or hardware issue.

Re: C720 Chromebook - wifi connection drops

kpucci — Sun, 30 Mar 2014 21:42:00 GMT

Are you able to provide an update? I need to know somethihg is being worked on or if I should return this unit.

Re: C720 Chromebook - wifi connection drops

kpucci — Thu, 27 Mar 2014 02:15:51 GMT

just sent you a pm with file...hope it helps.

Re: C720P Chromebook WiFi Problem

kpucci — Thu, 27 Mar 2014 02:13:03 GMT

There is another thread that is currently trying to deal with others who have the same issue (me as well).

Re: C720 Chromebook - wifi connection drops

kpucci — Mon, 24 Mar 2014 20:19:30 GMT

I have just purchased the C720P (1 week ago) and I also have this wifi connection issue. I have tried changing DNS but issue still persists. Perhaps if we all created tickets with Acer, they would take this more seriously.