ianpblue Tracker

Re: C720 Chromebook - wifi connection drops

ianpblue — Mon, 31 Mar 2014 13:54:57 GMT

Thanks for the reply and the provision of contact details but I'm afraid that in the meantime I gave up on Acer, contacted Amazon, and arranged to return it. It's just not worth the time / hassle / sending logs - especially when you yourself are not sure what they contain.

Cheers

Re: C720 Chromebook - wifi connection drops

ianpblue — Mon, 31 Mar 2014 13:09:42 GMT

Hi there

I was trying to respond to the Acer guy's posting not yours (I quoted his words)! But it seems like it came out as a response to your message (probably user error on my part!). I am in the UK and was asking him to provide the number because it's clear that raising issues on this forum doesn't seem to get to the people who can make things happen.

So, apologies for annoying you - wasn't my intention - I share your opinion that it is for Acer to sort out.

Cheers

Re: C720 Chromebook - wifi connection drops

ianpblue — Mon, 31 Mar 2014 12:04:33 GMT

I'm not sure your choice of language is particularly helpful: "...claiming to have the issue...". I don't think anyone would seriously waste their time on this if the issue wasn't real. I think a possible explanantion for the small number of reports is that many people will just see it as something they have to live with for such a cheap laptop while making a mental note not to purchase Acer the next time.

However, you say there are call centres available to help - can you provide the UK number please? I'm happy to call it if helps resolve this.

Regards

Re: C720 Chromebook - wifi connection drops

ianpblue — Mon, 17 Mar 2014 14:35:33 GMT

I also have a new Acer C720 Chromebook and my WiFi drops continuously through the day (I connect via an industrial strength network at work). All PC laptops connect perfectly to it. I'm not sure how Acer can say they're not aware of a systematic issue given the number of complaints now. What do we do to get it resolved?

Ian