http://community.acer.com/acer/tracker Kara Tracker Sat, 15 Nov 2014 13:49:21 GMT 2014-11-15T13:49:21Z http://community.acer.com/t5/Chromebook/Acer-c710-screen-spontaneously-cracked/m-p/209477#M534 PLEASE NOTE. THE FOLLOWING MESSAGE IS POSTED WITH SARCASM. Well in messaging with The Acer representative on Facebook, I was told there is nothing Acer could do. Thank you Acer! Thank you for looking into the issue as maybe a defect in product in your supply chain being many others are having the same issue. Thank you for acknowledging that it was odd that the issue happened with in a week of each other to not one but 2 of your products that were purchased a week apart from each other. Thank you for options to PAY to have it fixed. If this is what customer service is, I will do without! I am floored at your companies lack of due diligence in the matter and unwillingness to look into the issue. You have lost a customer. Thu, 06 Feb 2014 03:38:18 GMT http://community.acer.com/t5/Chromebook/Acer-c710-screen-spontaneously-cracked/m-p/209477#M534 Kara 2014-02-06T03:38:18Z http://community.acer.com/t5/Chromebook/Acer-c710-screen-spontaneously-cracked/m-p/204401#M522 I purchased 2 chromebooks last year within a week of each other. This year, within a week of each other both had the screen spontaneously crack, blanking out the upper left corner and producing pixelated lines through the balance of the screen. I have read a number of online posts where the same thing has happened to many others. This seems to be an issue with the product. How do I go about having acer replace the system or screen on my 2 investments. We were very pleased with the product and company until this happened. Now 2 systems are completely down in my house. Thank you in advance for your help in this matter. Mon, 03 Feb 2014 05:15:38 GMT http://community.acer.com/t5/Chromebook/Acer-c710-screen-spontaneously-cracked/m-p/204401#M522 Kara 2014-02-03T05:15:38Z