Re: c7 chromebook won't turn on

Stephycarver — Sat, 25 Jan 2014 05:02:11 GMT

UPDATE: I've spent several hours now trying different suggestions. Finally I am having a tiny bit of luck. I followed the instructions on this page:

http://acer.custhelp.com/app/answers/detail/a_id/27649

Now before anyone tries this, let me warn you....I had to do this process at least 8 times before I got any results. The desktop FINALLY appeared but it was badly pixilated and flickered a lot. Some parts were unreadable. I finally got the "settings" page to load, then clicked on "help" on the left hand side. If you leave that page open for about a minute, a circle will appear just above the "more info..." link. The Chromebook will then begin to update. A percentage will show up just below the circle showing your progress. This update took a little over an hour but the flickering and pixilation greatly improved as the update progressed. It did not go away completely however.

Perhaps someone with more knowledge of Chrome OS can research this a little more and let the rest of us know what we could try next...

Re: c7 chromebook won't turn on

Stephycarver — Sat, 25 Jan 2014 01:51:30 GMT

I'm having the same problem with my new Chromebook. I bought it today (01/24/14). When I turned it on, it worked great. I browsed a few apps and got familiar with the system, then noticed an update was available. I followed the instructions for installing updates, but now the Chromebook won't load past the white chrome screen that comes on when you first power on. It flashes, goes black, goes back to the white screen...but never loads.

I tried the power off/remove battery/power on.... Cycle that is listed above but it didn't work.

I'm completely new to Chrome and Chromebook so any advice would be great!

Stephycarver Tracker

Re: c7 chromebook won't turn on

Re: c7 chromebook won't turn on