MHUF1 Tracker

Re: c7 chromebook won't turn on

MHUF1 — Wed, 29 Jan 2014 23:01:53 GMT

Thanks for the info. I got a message from an ACER tech person and they are going to try and

fix the computer. Waiting on a call within 48 hours to get instructions! So glad I joined this group!

Keep up the information on this site...its very helpful. Thanks again and wish me luck!

Re: c7 chromebook won't turn on

MHUF1 — Wed, 29 Jan 2014 21:39:54 GMT

I purchased this as a new refurbished computer from Walmart 11/12/14. It was for my 8 year old granddaughter for Christmas. She lives in OK and I live in GA. She flew here to GA week of Christmas and SANTA gave her to computer.

I tried to register with ACER but could not as your company said computer was out of warranty. I could not get anyone to answer the phone or basically could not get to "2nd base" because of that. SNID # is 31805388816. My direct email

is mahuf1@comcast.net. If you will email me directly, I will send you my personal phone number to contact me.

I would REALLY appreciate it as I am really upset with ACER and this whole ordeal. Walmart could not address it because

they only allowed 15 days after Christmas to bring it back. We NO problem until 3 weeks after Christmas but that is still way to short of a time not to get some help with this. Thank you.

Re: c7 chromebook won't turn on

MHUF1 — Wed, 29 Jan 2014 21:33:38 GMT

Thank you, I really appreciate it. Couple of things that appear to be a problem. I bought a refurbished one and was reassured it was still new. When I tried to register it, ACER would not accept, kept saying it was out of warranty. I bought

it brand new from Walmart website. It was a good price, almost $200 and it came with the warranty card. I have not been able to get anyone to address it. AND, when I call, I have to put in the SSID number and it won't give me a live person since its not under warranty. THis is for an 8 year old, my granddaughter and all she has on it is game and music sights, supervised as well as Netflix. THere is nothing to save. I have told my ex daughter in law to ship back and then I will fight with Walmart when I get it to get my money back and buy her a better computer with support here in the US that I can talk to and understand. Thanks for your helpl.

Re: Acer C710 CHROMEBOOK BLINKING SCREEN

MHUF1 — Wed, 29 Jan 2014 20:46:44 GMT

Where do you get a Chromebook USB recovery flashdrive? It did not come with one.

Re: c7 chromebook won't turn on

MHUF1 — Sat, 25 Jan 2014 02:36:18 GMT

It appears that there are a LOT of folks having issues with the C7....what do we do? How can we get a LIVE person or

this company to BACK their product and provide support? If I don't find a solution SOON...this issue might very well

be the next topic on THE TODAY SHOW! I have friends in the position that can make this happen!!! Please share your

experience and issue with your Acer Chromebook laptop C710 or similar models so I can track this. I am totally disappointed at this point and will not let it go until I get the answers I need. I have a little 8 year old granddaughter totally devasted because the computer SANTA brought her is not inoperable and she has used it 3 weeks. FYI...her mother has major knowledge of computers and cannot figure out what to do!! Please share your stories and any advice you might bring to the table. Sometimes it takes LOUD voices to get them to hear US! Thank you!!

Acer C710 CHROMEBOOK BLINKING SCREEN

MHUF1 — Fri, 24 Jan 2014 15:29:22 GMT

JUST PURCHASED FOR MY GRANDDAUGHTER NOV 2013 FOR CHRISTMAS. SHE HAS USED ONLY SINCE

DEC 25TH. NOW, SCREEN STARTED BLINKING/FLICKERING, THEN SHUT OFF. BATTERY WAS REMOVED

AND PUT BACK IN, COMPUTER IS CHARGED, BUT WHEN OPENED, SCREEN COMES ON THEN BLINKS AND

TOTALLY SHUTS OFF! CAN SOME ONE GIVE ME AN IDEA OF WHAT THE PROBLEM IS? THIS WAS A REFURBISHED

COMPUTER, ACER SITE WOULD NOT LET ME REGISTER EVEN WHEN I FIRST BOUGHT IT, SAID IT WAS OUT OF

WARRANTY! I JUST PURCHASED IT NOV 12 2013! HELP!

Re: White screen on startup

MHUF1 — Fri, 24 Jan 2014 14:48:18 GMT

Having similar problem with our new C710, JUST bought 11/12/13 for Christmas gift. Has only

been used by my granddaughter since December 25! It was a new refurbished...can not register

as Acer Support says its OUT of warranty. Was brand new! Can't return and cannot get a LIVE

person with Acer to talk to me about it! Do you have a phone number where I can get a real

person to talk to me? Thanks.