alandpete Tracker

Re: W700 bluetooth keyboard won't stay paired

alandpete — Mon, 25 Aug 2014 03:16:43 GMT

Thanks Phil-3 (and whiskey)

It's sad that members find that they need to offer solutions contrary to Acer's advice due to the inability or unwillingness of Acer to provide their own solutions to problems such as mine. The bluetooth driver dates from 2006 if my properties file is correct. How can a device using 8.1 be using a driver from eight years ago? It doesn't make sense.

I read with interest posts about the screen burn issue, something that my W700 also suffers from. Total disinterest from Acer to offer a solution for this problem as well. Our W700s aren't cheap pieces of tech and we should all have an expectation that Acer would provide better support for them than they currently are.

Anyways, I'll have a think about whiskey's solution as it's the only one on the table at the moment.

cheers

peter

Re: W700 bluetooth keyboard won't stay paired

alandpete — Mon, 25 Aug 2014 00:43:32 GMT

thanks again billsey

Yes, that looks like the same driver. Seems odd that it would be so old. I did check on the Atheros site and there's one from early last year 8.000 etc. I downloaded it but couldn't get it to install.

I might try again from a USB stick.

It's driving me crazy. I got the keyboard for a reason. If I'm going to have to pair it every time I use the tablet it's just a waste of my time.

cheers

pete

Re: W700 bluetooth keyboard won't stay paired

alandpete — Sun, 24 Aug 2014 20:15:57 GMT

Hi billsey

Tried that, left keyboard plugged in to wall socket and it still dropped off so it doesn't appear to be a charging issue. I'm convinced it's a driver issue but I can't update the driver. The update options are greyed out. It ooks like i need to log in as admin but thought I already was so I'm stumped.

cheers

peter

Re: W700 bluetooth keyboard won't stay paired

alandpete — Sat, 23 Aug 2014 22:22:50 GMT

Am I really the only person who is having this problem? Acer techs, any hints?

I'm running 8.1 with latest windows updates about a couple of weeks ago. Is it a driver issue? I have bluetooth USB module driver 8.0.1.316 and bluetooth keyboard driver 6.3.9600.17093

cheers

peter

W700 bluetooth keyboard won't stay paired

alandpete — Mon, 18 Aug 2014 21:36:59 GMT

Yet again my bluetooth keyboard won't stay paired to my W700. I had the issue when we first got the tablet and then after one of the endless windows updates we all endure it seemed to resolve itself. On and off the for the last 10 or so months it will be paired after I wake it up, sadly more off than on.

A couple of weeks ago there was another batch of Windows updates and now it refuses to stay paired when it goes to sleep. I thought maybe it was because the keyboard had no but even if I leave it connected to the tablet and wake it up fully charged, it is 'un-paired'.

Is anyone else experiencing this and if yes, have they found a solution?

I'll add this to the worsening screen burn issue.

Sad that something with so much potential seems so half baked.

Re: W700 keyboard case isn't discoverable

alandpete — Wed, 26 Feb 2014 07:11:25 GMT

just looking at the driver history and 8.4 was uninstalled and 7.2 installed. I'll go check Acer for drivers

Re: W700 keyboard case isn't discoverable

alandpete — Wed, 26 Feb 2014 07:05:21 GMT

I have a similar issue but it started straight after I updated the bluetooth driver earlier this week. It appears to pair and then it won't work next time i attempt to type. Are there any power settings for the bluetooth or keyboard?

I was about to post a question on here asking if anyone was having similar issues and I nownknow the answer is yes

Re: W700 screen burn/ghosting problem

alandpete — Wed, 26 Feb 2014 07:00:09 GMT

I'm now getting the ghosting after upgrading to 8.1. Bizarre

Acer Iconia W700 keyboard case and charge cable

alandpete — Tue, 28 Jan 2014 00:25:12 GMT

Hi all

We bought a refurbished W700 dock/keyboard bundle late last year and in the paperwork for the keyboard it mentions a USB to micro USB cable. It looks like it should have come with the cable but nothing was in the box.

If it's a yes, then I'll contact Acer factory Outlet and ask for one as we have no way to charge the keyboard except with one of our phone charger cables (that pull out of the AC plug).

cheers

peter

Re: Live chat

alandpete — Mon, 30 Dec 2013 21:50:12 GMT

Thnaks again Sharanji

Sadly the tablet is beyond chat support and is waiting for a courier to take it back for repair

cheers

peter

Re: Iconia W700 strange screen behaviour

alandpete — Sat, 28 Dec 2013 01:11:07 GMT

Sadly it's all packed up and going back to Acer.

We tried deactivating the Acer ring and amazingly it would just switch itself back on.

Acer's suggestion was to do a full system install. Of course we didn't have an optical drive so another $80 later we started the system reset... and after many hours it achieved nothing. If anything the erratic behaviour was even worse.

We wonder what was wrong with it the first time it was sent back but of course there's no way we can find out. If it was this, then they didn't do much testing to make sure it was fixed. If it was something else then what else will go wrong with the unit.

We'd much prefer to get a replacement but it needs to go back to see if they can fix it first. We're both quite sad because it really seems to be a nice device, well it might, if it worked!

I do have one final question. We got a unit bundled with the keyboard. The instructions indicate that it should have come with a USB-microUSB connector for charging the keyboard. Is this correct? If yes, then the bundle sent to us didn't include the cable. Maybe the next one will.

Thanks for your suggestions

Peter

Re: Live chat

alandpete — Mon, 23 Dec 2013 00:07:41 GMT

Thanks Sharanji

Oh well, I'm in Australia, so no chat for me. I'll wait and see if Acer responds to my technical support question...

Pete

Re: Iconia W700 strange screen behaviour

alandpete — Sun, 22 Dec 2013 22:39:12 GMT

Hi billsey

No, no screen protector.

The problem is getting worse. I switched it on last night to show some friends some photos that I'd posted to facebook and the touch 'impressions' appeared on the windows home page straight away. Then random apps started opening. So very disaapointed.

We're still wondering if it could the Acer Ring application.

I'd like to do a factory reset and start again but would like Acer to respond to my technical support request before I do anything.

cheers

peter

Live chat

alandpete — Sun, 22 Dec 2013 22:33:15 GMT

Does anyone know when live chat is available? Every time I've checked, no-one is available. Should it be standard business hours for your location? If I do manage to get on to chat, has anyone had their problem solved?

Cheers

Peter

Re: Iconia W700 strange screen behaviour

alandpete — Fri, 20 Dec 2013 21:47:02 GMT

thanks for that.

Nope, didn't help. It seems somehow associated to the Acer Ring application. That's where the multi touches all over the screen first appear and then they carry to other screens, or if you hit the Windows button various pages/applications attaempt to open. I've sent something to Acer support. I'll see what they come back with/if they come back with anything.

cheers

pete

Hi, another couple of newbies to the Community

alandpete — Thu, 19 Dec 2013 20:49:13 GMT

We're another couple of newbies to the Community but have been using in the Acer family since we bought a little Aspire One quite a few years ago. It's on it's last legs - the battery holds no change and must be kept plugged in - but we never had as ingle problem with it.

Last year we bought an all-in-one touch screen and yesterday we finally joined the tablet world with the delivery of our Iconia W700. Sadly all is not well with it. Hopefully Acer will be able to sort it out.

cheers

pete and al

Iconia W700 strange screen behaviour

alandpete — Thu, 19 Dec 2013 20:38:24 GMT

Last weekend we bought a refurbed W700 bundle (keyboard folio) from the Acer Factory Outlet.

It was delivered yesterday afternoon and sadly there is something very wrong with it. I first noticed something odd when I was entering passwords for my email accounts and the keyboard sounds continued after I stopped typing. Then I tried the Acer Ring and it went horribbly wrong from there. Strange circles appeared all over the screen around the ring and the whole page became unresponsive. To get off the page I had to press the Windows button and then various applications opened instead of the Home page. SOmetimes the strange circles carried through to the Home page.

Very sad.

I'm going to contact Acer support this morning once they open but wonder if anyone has seen this before?

We're wondering if this is what was wrong with it when it was returned the first time and wasn't fixed? I suppose only Acer knows that. We've taken a movie of it with my mobile phone so we can send it to Acer if requested to.

I'll be even sadder if I'm told to pay for postage to send it back one day after recieving it