http://community.acer.com/acer/tracker ITlyon Tracker Sat, 15 Nov 2014 14:35:14 GMT 2014-11-15T14:35:14Z http://community.acer.com/t5/Find-the-Acer-Best-for-You/Poor-customer-service/m-p/33325#M110 <P><SPAN><SPAN>I wanted to share my Acer experience for those thinking about buying Acer. My son saved for over a year for his tablet. &nbsp;He bought the Acer Iconia A500. &nbsp;He did not get to use it though until he received the protective screen cover and case. &nbsp;We immediately found a problem with the unit. &nbsp;It had an incredibly short cord and so the tablet could only be charged on the floor or if we dragged a chair over, on the chair. &nbsp;We had a good run of 6 + months before his younger brother knocked the chair which knocked the tablet (1.5 feet to the ground no less) &nbsp;Of course the unit hit right where the case had a space and the plastic edge around the USB port cracked. The wifi now only works intermittently. &nbsp;</SPAN></SPAN></P><DIV>&nbsp;</DIV><DIV>So I went to Acer support. &nbsp;First - their online support insisted the unit was no longer under warranty so I had to find the receipt and prove again when we bought it. &nbsp;It is still under warranty. &nbsp;Then to find the support phone number on their site was difficult so we 'spoke' to staff via chat. &nbsp;We received no satisfaction via the chat so it was escalated to a real person! Wp The response was that he would have to pay $199.00 plus shipping for it to be fixed because he dropped it. &nbsp;The thing is, he didn't drop it. &nbsp;It fell because the unit has an incredibly short cord which is a design flaw created by Acer. &nbsp;Their response, no it isn't. &nbsp;"We only fix unbroken units under warranty and for normal wear and tear". I asked how this was not normal use since the cord determines what someone can do with the unit? &nbsp; Their response was to repeat the cost. &nbsp;So I asked to speak with a manager. The response? &nbsp;Our managers do not speak to customers. &nbsp;Really? &nbsp;Really? And I'm paying long distance for someone to say this to me? &nbsp; If you are looking for a tablet, I strongly urge you to select a different brand other than Acer because customer service is part of what you're paying for..and we apparently paid for nothing but script following folks who will not own that their system design was flawed. So I urge look to look elsewhere where consumers are actually considered.&nbsp;</DIV><P><SPAN>&nbsp;</SPAN></P> Tue, 22 Jan 2013 18:16:47 GMT http://community.acer.com/t5/Find-the-Acer-Best-for-You/Poor-customer-service/m-p/33325#M110 ITlyon 2013-01-22T18:16:47Z