njcurveball Tracker

Re: Anyway to get Widi/Miracast on My R7?

njcurveball — Wed, 06 Nov 2013 18:52:32 GMT

If you read the long thread on poor WIFI, you will definitely want to replace the Broadcomm Adapter and also the antenna and memory.

Re: Wireless connection randomly drops or disconnects

njcurveball — Wed, 06 Nov 2013 18:47:51 GMT

Probably an antenna issue, sounds similar to the R7 problems. Only fix has been to replace the antenna and memory.

http://community.acer.com/t5/Notebooks-Netbooks/Poor-Wifi-on-new-Aspire-R7/m-p/143929/highlight/false#M28859

Re: Poor Wifi on new Aspire R7

njcurveball — Thu, 31 Oct 2013 15:18:21 GMT

You have the same experience as many other people with this machine. The concept was great, the price was great too. The performance not so great, but the customer service horrendous.

I had told many people who purchase computer for large companies and the Government to never choose Acer. Since this machine was unique with the hinge I gave it a try, depsite the warnings about the space bar, power, and WIFI.

I thought I could fix those things, and if I could not, I thought Acer would. I do like the small portion of people who have got work arounds at their own expense posting. I also like those who shipped it back, at their own expense, posting as well.

Everyone has to share their experience and Acer has to get a little credit for allowing this thread to stay up so long, even though it paints them as a terrible company.

Sony is coming out with something very similar in the next week, so hopefully they will have done a better job. We have bought products from any other companies. I have never seen one that denies the issue, then does not fix it while making the customer ship it back at their own expense.

Open box items for this model are numerous at Best Buys throughout the country. Look for a price drop after Thanksgiving as they try to clear the shelves of this. Unfortunately the consumers who get those "great deals" will still have the same problems.

Re: Acer Aspire R7 Randomly Shuts Itself Off - A Power Shortage Issue?

njcurveball — Mon, 28 Oct 2013 20:52:40 GMT

You only have 3 pages with this one. The WIFI issue is over 70 pages and they have done nothing, so if you are expecting something from them, good luck.

Re: Poor Wifi on new Aspire R7

njcurveball — Mon, 28 Oct 2013 20:50:57 GMT

The UK price converts to about $1,700 american for the one with the Haswell Processor and the I5. The Comparable Sony with a 4th generation I7 is 1,250 and will be in Best Buy in a week or two.

No brainer to forget about Acer then.

Re: Poor Wifi on new Aspire R7

njcurveball — Fri, 25 Oct 2013 20:29:32 GMT

The Sony unit should hit stores next week. Same price point, looks like a better hinge and much better customer service.

Obviously I am not posting any links here, but if you check out Sony Flip at Best Buy you will see the Unit. It also comes in different sizes as well.

I am glad I took this unit back. I would have pulled all my hair out by now trying to fix all these problems or trying to buy band aid equipment to get around them.

The worst thing to read about a return is that the replacement did not work. That is just horrible customer service!

Re: Poor Wifi on new Aspire R7

njcurveball — Tue, 22 Oct 2013 13:59:46 GMT

Sony is now jumping into this segment of the market with their new VAIO FLIP series. Those laptops should be coming out in a few weeks. Such a shame Acer has missed the market on this when they had it 6 months ago.

I have offered to Acer for the past 4 months to gladly pay full retail price for a laptop that works. All they have given is promises, but never anything to assure me it would work.

I have been in a number of Best Buy stores where they have no idea of this issue and even no idea of the size of the box this laptop comes in. They really do not know there.

So now I suggest to anyone and everyone reading this to find the address or email for Best Buy and write to them. They do not want products that do not work. Reference in that the fact that now they have a lot of Open Box inventory on this item. Simply put, if it worked, no one would be returning it.

Acer has a very small window before Black Friday to bring out a working R7 model. After that Sony will be taking up all of the market share for the convertibles like the R7.

ANd like everyone else I feel it is a shame, since this laptop is designed very well. I don't know where I would want the touch part, but definitely like the keyboard where they put it.

Re: Poor Wifi on new Aspire R7

njcurveball — Mon, 21 Oct 2013 18:22:33 GMT

HyOnLyph you are probably not going to be happy unless the new machine already has all the fixes. It appears they need to upgrade the memory and the antenna at a minimum.

The amazing thing about this 6 month epidemic of horrible customer service is the amount of "open box" machines now available at Best Buys through out the country. Do your own search if you do not believe this. Usually there is one or two throughout the U.S. WIth this machine they are all over.

I have been searching stores and have not found anything shipped in the last few months. When I tell the sales person about the issue they start right out making excuses, blaming Windows 8, etc. etc. Then they ask how I know this and I tell them to check their own site on the product.

If you really want to roll the dice on this machine, just wait till Black Friday as I am sure Best Buy will drop the price at least $100 and maybe even more to try to get rid of these lemons to unsuspecting customers.

I would not look for any update on this machine to come out while there is such a large inventory of the one with bad WIFI and other problems still available.

Getting an external WIFI adaptor to use up a USB port is certainly an option. Just like running a 200 foot Ethernet cable through the house, instead of using WIFI.

Not to say there are not good Customer Service people who are trying. Just that with the options available they really are at the mercy of the poor equipment.

Re: Poor Wifi on new Aspire R7

njcurveball — Mon, 14 Oct 2013 16:40:18 GMT

To their credit, they have kept this thread up so that those who do the research can stay away from this model. But it seems like a moth to a flame more and more people buy it thinking they can fix it. I have no reason to talk, as I did the same thing.

Went to Best Buy yesterday and asked for a model with SSID > 330. Was given an entirely different model from the sales person. When I commented the box was too small to be the correct model, he looked perplexed. Then he found the right boxes with SSID 224, which I turned down.

There are literally thousands of these bad machines out there. They have everything from display issues to power issues to WIFI issues. To say there was no quality control in the process is pretty much saying water is wet.

As I recommend machines for a large company I had hoped Acer would improve their "DONT BUY" rating. Unfortunately they have not.

Do your research and if you see many posts with the same issue and the company not resolving it quickly you will know what NOT to buy.

Re: Poor Wifi on new Aspire R7

njcurveball — Thu, 19 Sep 2013 20:38:16 GMT

My mistake, I just saw another thread on here double the size of this one talking about bad WIFI! I should just triple my bet with Acer! No way they send out machines with working WIFI! WOW!

Re: Acer wifi limited connectivity issue

njcurveball — Thu, 19 Sep 2013 20:32:57 GMT

Check out the R7 thread. I thought that one was long till I saw this one. Wow! They really do not care!

Re: Poor Wifi on new Aspire R7

njcurveball — Thu, 19 Sep 2013 20:30:37 GMT

You are not OnefrustratedR7, you are thousands!

A typical post on here gets a few replies and the problem is resolved. This thread has to be the longest in history. Everyone needs to send links to it to everyone that reviews ACER products.

I make this promise to any of the Acer people that seem to read these posts and send me nasty emails. You can have my credit card to pay for a brand new R7. When I get it, if the WIFI works as well as my old Windows XP laptop, you can double the price. If the WIFI does not work as well as my old Windows XP laptop, you give me double my money back.

That is how sure I am that they have no clue about this issue and continue to send out models that do not work. I am tired of reading of all the replacements that either do not work, or stop working.

You have to give Acer credit, they have shown that no matter what their customers say or do, they will continue to sell a machine with known problems.

Re: how to stop palm from interfering on acer r7

njcurveball — Fri, 13 Sep 2013 18:31:11 GMT

I have not heard of a stylus for this model, which one are you using?

Re: Poor Wifi on new Aspire R7

njcurveball — Fri, 13 Sep 2013 18:16:58 GMT

Thanks for reporting back lynchps. Hopefully they do not actually charge you $1,600 for a unit that sells for $899 at Best Buy.

From what I see of other posts with the space bar and touch screen, the WIFI issue may be just the tip of the iceberg for all the problems with this unit.

What a shame as the hinge is a game changer. But only if the rest of the unit works. Best to wait for the next generation. It probably was tough getting this down to under $1,000 price point and they had to cut corners on good parts.

Now that they have so many returns, it actually has got to cost them much more then doing it right the first time. I had a Dell fixed and they sent the parts to a local tech, who comes out to you and replaces them. Then if it does not work, they can report back.

Some posters said it was a 2 day turn around and no hassles, but the majority of posts say it is much longer and the result is another R7 with the same problems.

I am going to forward all of this information to a few industry insiders to see if something can be done for all the buyers of this junk.

Re: Poor Wifi on new Aspire R7

njcurveball — Tue, 10 Sep 2013 19:49:30 GMT

Simeon,

Did you say you have one with the newer serial numbers and you still are having WIFI problems?

Re: When will the new R7 with Haswell processor be available in the United States?

njcurveball — Tue, 10 Sep 2013 14:04:06 GMT

That is a great observation padgett. In this case Acer is still pushing all the R7 units that do not work. I think with that backlog the new R7 probably won't be out till Spring of 2014.

Re: Poor Wifi on new Aspire R7

njcurveball — Mon, 09 Sep 2013 20:20:40 GMT

Vince53 do you own the Aspire R7?

I tried tweaking all of those settings and had no luck. I now see the newer models have the same problem. Best to wait for the next generation of this machine.

When will the new R7 with Haswell processor be available in the United States?

njcurveball — Thu, 05 Sep 2013 20:26:55 GMT

I see it is schedule for Europe in November. But nothing on the United States yet. Anyone from Acer have an answer?

Re: Poor Wifi on new Aspire R7

njcurveball — Thu, 05 Sep 2013 14:25:27 GMT

That is good news Karen. Keep us updated on the replacement and how it works.

Good luck!

Re: Poor Wifi on new Aspire R7

njcurveball — Wed, 04 Sep 2013 20:04:29 GMT

I guess the Geek Squad never heard of Google. Teach them how to use and type in "Acer R7 bad WIFI".

It will be a learning experience for them for sure.