http://community.acer.com/t5/Notebooks-Netbooks/My-order-from-acer-online-store-has-been-declined/m-p/310372#M49252 <P>Hello all!</P><P>&nbsp;</P><P>I have recently ordered a notebook from the Canadian acer online store (because I live in Canada), the process was fine, it said it was in stock, etc.</P><P>&nbsp;</P><P>However, a day after the checkout, i got an email from Digital River Customer Service saying that my order has been declined and i should email them back at that address to verify my payment method etc.</P><P>&nbsp;</P><P>So I did email them back, and they replied back saying that they do no thandle customer service for acer north america (even though the email came from them) and that i should contact acer directly at a given phone number.</P><P>&nbsp;</P><P>Now the problem is, i've already tried calling that number when i first got the email. i tried calling several acer numbers. But they all want me to enter a serial number to verify im under warranty to speak to a representative. but well, i don't have a product, yet. how am i supposed to give a serial number?&nbsp;</P><P>&nbsp;</P><P>So in a nutshell, my credit card has been charged, theres no way for me to speak to an acer customer service person, and that third party company that acer uses is no help....</P><P>&nbsp;</P><P>also, when i try to see my "Order Status", i enter my order # and password, and it says that ive entered a wrong password etc. But when i enter my email and last 5 digits of my credit card, it just shows me the billing address, shipping address, and the product i bought. nothing about the real status.</P><P>&nbsp;</P><P>So what should i do now? Anyone has had a similar experience? Any help is appreciated. thanks!</P> Mon, 03 Nov 2014 02:36:00 GMT max229 2014-11-03T02:36:00Z http://community.acer.com/t5/Notebooks-Netbooks/My-order-from-acer-online-store-has-been-declined/m-p/310372#M49252 <P>Hello all!</P><P>&nbsp;</P><P>I have recently ordered a notebook from the Canadian acer online store (because I live in Canada), the process was fine, it said it was in stock, etc.</P><P>&nbsp;</P><P>However, a day after the checkout, i got an email from Digital River Customer Service saying that my order has been declined and i should email them back at that address to verify my payment method etc.</P><P>&nbsp;</P><P>So I did email them back, and they replied back saying that they do no thandle customer service for acer north america (even though the email came from them) and that i should contact acer directly at a given phone number.</P><P>&nbsp;</P><P>Now the problem is, i've already tried calling that number when i first got the email. i tried calling several acer numbers. But they all want me to enter a serial number to verify im under warranty to speak to a representative. but well, i don't have a product, yet. how am i supposed to give a serial number?&nbsp;</P><P>&nbsp;</P><P>So in a nutshell, my credit card has been charged, theres no way for me to speak to an acer customer service person, and that third party company that acer uses is no help....</P><P>&nbsp;</P><P>also, when i try to see my "Order Status", i enter my order # and password, and it says that ive entered a wrong password etc. But when i enter my email and last 5 digits of my credit card, it just shows me the billing address, shipping address, and the product i bought. nothing about the real status.</P><P>&nbsp;</P><P>So what should i do now? Anyone has had a similar experience? Any help is appreciated. thanks!</P> Mon, 03 Nov 2014 02:36:00 GMT http://community.acer.com/t5/Notebooks-Netbooks/My-order-from-acer-online-store-has-been-declined/m-p/310372#M49252 max229 2014-11-03T02:36:00Z