tópico Re: Suddenly no sound em Notebooks & Netbooks

Suddenly no sound

morkhoj — Sat, 11 Oct 2014 15:51:57 GMT

Hi.

I was sitting and listining to some music, and suddenly when i changed the song there was no sound.
if i connect headphones there is sound but not without.
The speeker icon down in right corner shows that there is sound playing, but nothing comes out.

I have tried to download and update my audio driver - did not help

I have tried restarting af system restore - did not helpd
My devices manager - Sound, video and game controllers - says my audio devices are enabled
The speeker are set as default.

What happened ??
please help.

if it helps:

laptop model: Acer aspier 4820TG
Audio Driver: AMD High definition audio device

/Kristoffer

Re: Suddenly no sound

philetus — Sat, 11 Oct 2014 17:58:51 GMT

In sound/playback does your High definition audio device still have the checkmark in the green circle? If not highlight it and click make default.

Re: Suddenly no sound

morkhoj — Sat, 11 Oct 2014 18:09:17 GMT

It is..

and i know it shows that its working, but there is no sound output

Re: Suddenly no sound

philetus — Sat, 11 Oct 2014 19:14:04 GMT

See what this tells you:

Open the Playing Audio troubleshooter by clicking the Start button , and then click Control Panel. In the search box, type troubleshooter, and then clickTroubleshooting. Under Hardware and Sound, click Troubleshoot audio playback.‌ If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Re: Suddenly no sound

morkhoj — Sat, 11 Oct 2014 19:21:15 GMT

it says that the problem wasn't identified by the troubleshooter

Re: Suddenly no sound

morkhoj — Sat, 11 Oct 2014 19:23:57 GMT

is it possible that it's the speakers there is broken ?
and if so, how can i be sure ?

Re: Suddenly no sound

philetus — Sat, 11 Oct 2014 19:51:40 GMT

By any chance did this happen right after a Windows update?

Re: Suddenly no sound

morkhoj — Sat, 11 Oct 2014 19:54:47 GMT

not that i know of.
Yesterday i changed some settings to get my mic working, but that was only some changes to the microphone volume and boost.

Re: Suddenly no sound

philetus — Sat, 11 Oct 2014 20:01:52 GMT

You could restore it to a restore point before this happened and see if you have speakers.

Re: Suddenly no sound

morkhoj — Sat, 11 Oct 2014 20:02:56 GMT

Already tried that, and nothing changed. still no sound

Re: Suddenly no sound

philetus — Sat, 11 Oct 2014 20:07:05 GMT

Have you checked if Windows Audio in services is set to auto?

Re: Suddenly no sound

philetus — Sat, 11 Oct 2014 20:15:26 GMT

About the only thing I have left before I believe it's hardware related is:Uninstall all window updates from July 2014, reboot and check your drivers.

Re: Suddenly no sound

morkhoj — Sat, 11 Oct 2014 20:28:21 GMT

windows audio is started and set to automatic.

i will try to restore the system to july, and se if it helps. if it doesn't then i still want to say thank you for your efforts =)

Re: Suddenly no sound

philetus — Sat, 11 Oct 2014 20:36:44 GMT

make sure it gets all the July updates or go to Windows Update and uninstall them.

Re: Suddenly no sound

morkhoj — Sat, 11 Oct 2014 20:57:09 GMT

it can not restore to a date that long ago, so i guess i just have to remove all the updates made in august, september and oktober.

Re: Suddenly no sound

philetus — Sat, 11 Oct 2014 21:27:29 GMT

Go to Control Panel/ Programs and Features/show updates. You can uninstall the ones you want. Only July 2014.

Re: Suddenly no sound

morkhoj — Sat, 11 Oct 2014 21:29:24 GMT

What? Only uninstall the ypdates from july or all after july?

Re: Suddenly no sound

philetus — Sat, 11 Oct 2014 21:51:58 GMT

Just July 2014

Re: Suddenly no sound

sathya0403 — Sun, 12 Oct 2014 08:18:13 GMT

Hi Morkhoj,

I See that you've been with all possible ways to fix sound, but as a last measure you could also check with windows update KB2962407,. if you find it, uninstall & Hide the same to prevent reinstalling,. & post your comments here,. Thanks

Re: Suddenly no sound

morkhoj — Sun, 12 Oct 2014 08:43:25 GMT

No Update by that name, so I quess its because of broken hardware