tópico Re: Acer eRecovery em Notebooks & Netbooks

Acer eRecovery

AlainSpiesser — Fri, 19 Sep 2014 17:59:35 GMT

Hi, i'm facing a problem when trying to burn the factory image to a DVD- RW (verbatim) via Acer eRecovery.

The error message is : ACER Backup CD burning failed error=1014, this is the third time of try with no success

The laptop is a TravelMate 4060 with windows XP.

Thanks for answers and advices.

Re: Acer eRecovery

philetus — Sat, 20 Sep 2014 01:18:36 GMT

Try this. Disable your antivirus and then burn the cd.

Re: Acer eRecovery

AlainSpiesser — Sat, 20 Sep 2014 05:23:04 GMT

Thanks for the reply but same result.

Re: Acer eRecovery

IronFly — Sat, 20 Sep 2014 08:09:17 GMT

Have your tried with different brand and with non-rewritable supports?

Re: Acer eRecovery

AlainSpiesser — Sat, 20 Sep 2014 08:15:52 GMT

Yes I did I tried with Imation, Ricoh,Verbatim (CD and DVD RW), I think the problem is coming from the burner software associated with eRecovery (NTI old version) because when I want to blank a CD RW or DVD RW before burning it failed also.

Re: Acer eRecovery

IronFly — Sat, 20 Sep 2014 08:30:02 GMT

let's try this:

ftp://ftp.support.acer-euro.com/notebook/travelmate_4060/vista/Applications/

download NTI upgrade patch, install and try to burn

Re: Acer eRecovery

AlainSpiesser — Sat, 20 Sep 2014 11:56:39 GMT

Finally it was the solution, problem was coming from the initial NTI burner prog. After applying the patch, the burning process with eRecovery ended correctly. Many thanks for you help by sharing this information. Have a nice day.

Re: Acer eRecovery

IronFly — Sat, 20 Sep 2014 12:05:27 GMT

Glad it worked!