tópico Re: Acer Aspire M5 is stuck on please wait screen em Notebooks & Netbooks

Acer Aspire M5 is stuck on please wait screen

Thiverge — Fri, 15 Aug 2014 15:10:27 GMT

Please help. My computer went to go do an update, the update failed, and then it told me to wait. So I waited.... And I waited.... And waited.... It has literally been 2 months since it's been like this. I'm not sure what to do now. I've tried reseting it, tried to boot it into safe mode, I even ordered acer e-recovery discs and the **bleep** computer still doesn't work. I really need your help, I've ran out of solutions.

Re: Acer Aspire M5 is stuck on please wait screen

JackE — Fri, 15 Aug 2014 15:20:09 GMT

M5 model number? Windows version?

Thanks

Jack E/NJ

Re: Acer Aspire M5 is stuck on please wait screen

Thiverge — Fri, 15 Aug 2014 15:22:17 GMT

It is a M5-581T-6807 and the windows version is 8.

Re: Acer Aspire M5 is stuck on please wait screen

JackE — Fri, 15 Aug 2014 16:21:05 GMT

Factory-installed Win8 or an upgrade from Win7?

Thanks

Jack E/NJ

Re: Acer Aspire M5 is stuck on please wait screen

Thiverge — Fri, 15 Aug 2014 17:02:38 GMT

Factory installed windows 8.

Re: Acer Aspire M5 is stuck on please wait screen

JackE — Fri, 15 Aug 2014 19:01:46 GMT

OK. Back to the beginning again. Was it a Windows update?

Also, by any chance is an Acer logo with the F2 bios menu option displayed when you boot?

Jack E/NJ

Re: Acer Aspire M5 is stuck on please wait screen

Thiverge — Sat, 16 Aug 2014 20:09:11 GMT

Yes. It said Configuring Windows Update. Then it said, Failed to Configure Windows Reverting back. Then the please wait screen of death appeared.

And no. No option is displayed at startup. Just the logo, a black screen, followed by the words please wait and a loading icon.

Re: Acer Aspire M5 is stuck on please wait screen

JackE — Sun, 17 Aug 2014 03:02:23 GMT

What happens when you boot with the erecovery disk inserted?

Jack E/NJ

Re: Acer Aspire M5 is stuck on please wait screen

Thiverge — Sun, 17 Aug 2014 03:12:09 GMT

Absolutely nothing happens.

Re: Acer Aspire M5 is stuck on please wait screen

JackE — Sun, 17 Aug 2014 14:58:11 GMT

>>> It has literally been 2 months since it's been like this.>>>

Are you still within the warranty period?

Jack E/NJ

Re: Acer Aspire M5 is stuck on please wait screen

Thiverge — Sun, 17 Aug 2014 15:26:33 GMT

Yeah, two months. Unfortunately, I am not. I believe I bought this computer in Jan 2013.

Re: Acer Aspire M5 is stuck on please wait screen

JackE — Sun, 17 Aug 2014 19:43:29 GMT

I'm gonna guess the update somehow affected your HDD, not the SSD. The SSD should have the guts of the Win8 operating system in order to start. At the moment I can't think of anything else to try except to pull the HDD to see if you at least can get the system to boot from the SSD alone. Then we can proceed from there if it does boot. Unfortunately, pulling the HDD seems like a chore for the 581T according to this link.

http://community.acer.com/t5/Ultra-Thin/M5-581T-6807/td-p/4003

Jack E/NJ