http://community.acer.com/t5/Notebooks-Netbooks/How-can-we-get-customer-service-from-Acer-Australia/m-p/257086#M42021 I have exactly the same experience after buying an Acer Predator G3620. Thanks a lot for your valuable post. Wed, 25 Jun 2014 14:55:04 GMT perbuch 2014-06-25T14:55:04Z http://community.acer.com/t5/Notebooks-Netbooks/How-can-we-get-customer-service-from-Acer-Australia/m-p/256972#M42001 My husband and I have been battling for over 1 year to get a response from Acer after our Ultrabook malfunctioned during our overseas honeymoon. Each time we enquire we learn that the staff we were dealing with have left. No wonder - it's an appalling company to interact with (as evident by their Facebook page which doesn't even offer private messages or public posts). This has to be the worst customer service we've ever experienced and we are fed up! Tue, 24 Jun 2014 23:37:24 GMT http://community.acer.com/t5/Notebooks-Netbooks/How-can-we-get-customer-service-from-Acer-Australia/m-p/256972#M42001 PaigeMcI 2014-06-24T23:37:24Z http://community.acer.com/t5/Notebooks-Netbooks/How-can-we-get-customer-service-from-Acer-Australia/m-p/257006#M42007 <P>Try this if you haven't already. <A href="http://www.acer.com.au/ac/en/AU/content/service" target="_blank">http://www.acer.com.au/ac/en/AU/content/service</A></P><P>&nbsp;</P><P>Jack E/NJ</P> Wed, 25 Jun 2014 03:00:18 GMT http://community.acer.com/t5/Notebooks-Netbooks/How-can-we-get-customer-service-from-Acer-Australia/m-p/257006#M42007 JackE 2014-06-25T03:00:18Z http://community.acer.com/t5/Notebooks-Netbooks/How-can-we-get-customer-service-from-Acer-Australia/m-p/257086#M42021 I have exactly the same experience after buying an Acer Predator G3620. Thanks a lot for your valuable post. Wed, 25 Jun 2014 14:55:04 GMT http://community.acer.com/t5/Notebooks-Netbooks/How-can-we-get-customer-service-from-Acer-Australia/m-p/257086#M42021 perbuch 2014-06-25T14:55:04Z