tópico Re: Acer Aspire S7-391 Windows 8.1 issus with Touch Screen and Trackpad em Notebooks & Netbooks

Acer Aspire S7-391 Windows 8.1 issus with Touch Screen and Trackpad

SteveGraceG — Fri, 30 May 2014 11:12:44 GMT

I am not technical in anyway, but since i upgraded to 8.1 my touch screen no longer works, if i look at properties is says that No Pen or Touch Input available for this deisplay. I have no idea what to do, can someone help, or give me a link ?

Re: Acer Aspire S7-391 Windows 8.1 issus with Touch Screen and Trackpad

JackE — Fri, 30 May 2014 17:03:06 GMT

Go to the top of this screen and click the support button. Choose you country. Then select drivers/manuals. Then ultra-thin and your model Aspire S7-391. Click on the Win 8.1 drivers and download the updated Elantech driver for the HID monitor v1.1.6. Just double click the downloaded driver zip or exe file to install and your touchscreen should be back in business.

Jack E/NJ

Re: Acer Aspire S7-391 Windows 8.1 issus with Touch Screen and Trackpad

SteveGraceG — Mon, 09 Jun 2014 02:31:24 GMT

Thank you so much for your message but this does not appear to have worked either ? Sorry for the late reply i was away

Re: Acer Aspire S7-391 Windows 8.1 issus with Touch Screen and Trackpad

JackE — Mon, 09 Jun 2014 13:19:09 GMT

Sorry, this sometimes happens with the 8.1 upgrade. Accordingly, I suggest that you follow this Acer erecovery video to restore your Windows 8 system to factory fresh condition but choosing the option to save your personal data. http://www.youtube.com/watch?v=aqgYe7OcLhA . If you still have problems after running the erecovery program, then I suggest you contact Acer for warranty phone or chat support, again by clicking the support button on this page.

Jack E/NJ

Re: Acer Aspire S7-391 Windows 8.1 issus with Touch Screen and Trackpad

albert5lj — Wed, 16 Jul 2014 15:01:58 GMT

i had the same problem. maybe this slution i posted here can help you too.

http://community.acer.com/t5/Notebooks-Netbooks/Acer-Aspire-R7-Touchscreen-suddenly-stopped-working/m-p/269454#M42660

Goodluck.