tópico DVD not finding any disks em Notebooks & Netbooks

DVD not finding any disks

davel1 — Wed, 30 Apr 2014 17:56:04 GMT

Aspire 5750-6414

DVD drive: Pioneer DVR-TD11RS

The above Optical drive will not recognize inserted media. Device driver tells me the device is functioning properly, and it seems to look for the disk when I install one, but it never finds it.

Any troubleshooting suggestions welcome.

I do suspect it's a hardware failure though. Where could I find a replacement for this drive?

Thanks,

Dave

Re: DVD not finding any disks

Sharanji — Wed, 30 Apr 2014 18:41:23 GMT

hi...

You may run this Microsoft fix it tool and check if the issue is resolved.
FixIt tool for windows 8 FixIt tool for windows 7

You may also check by refreshing the CD drive drivers.

Open device manager, expand CD drive > click on the cd drive name > Right click and uninstall it.

Then click on Action > scan for hardware changes, the CD drive will be restored automatically.

You may please remember to use Kudos and select Accept Solution if your issue is resovled.

Re: DVD not finding any disks

davel1 — Wed, 30 Apr 2014 19:05:47 GMT

Thanks for the reply Sharanji. Tried both fix-it and driver uninstall/reinstall. Neither helped.

Re: DVD not finding any disks

oppforce — Thu, 01 May 2014 01:49:22 GMT

Well i would try this:

Put a dvd disk or a cd disk and leave it in and then restart the computer and in the start if it does not scan it then i will say your dvd drive is not working how it should.

Regards Zee

Re: DVD not finding any disks

davel1 — Thu, 01 May 2014 02:27:33 GMT

The drive appears to look for a disk, but doesn't find it.

Re: DVD not finding any disks

oppforce — Thu, 01 May 2014 02:38:46 GMT

Hello again

Try to add a disk that has some stuff on and put it in and restart the system with it.I usaly do that on a old laptop and it works.

Regards Zee

Re: DVD not finding any disks

davel1 — Thu, 01 May 2014 02:42:25 GMT

Used my turbotax disk. No go.

Re: DVD not finding any disks

oppforce — Thu, 01 May 2014 02:57:42 GMT

Try this

Start the Run Command Prompt

Type in "regedit" without the parrenthesis then click ok

Go to HKEY_LOCAL_MACHINE

Then SYSTEM

Then CURRENT CONTROL SET

Then CONTROL

Then CLASS

Then find {4D36E965-E325-11CE-BFC1-08002BE10318}

The whole thing looks like this:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Then delete the upper and lower filters....

Restart the computer and try if it will work

Regards Zee

Re: DVD not finding any disks

davel1 — Thu, 01 May 2014 03:46:48 GMT

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro

l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

No upper or lower filter listed under that key.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"Class"="CDROM"
"ClassDesc"="@%SystemRoot%\\System32\\StorProp.dll,-17001"
@="DVD/CD-ROM drives"
"IconPath"=hex(7):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,69,\
00,6d,00,61,00,67,00,65,00,72,00,65,00,73,00,2e,00,64,00,6c,00,6c,00,2c,00,\
2d,00,33,00,30,00,00,00,00,00
"Installer32"="storprop.dll,DvdClassInstaller"
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"SilentInstall"="1"
"NoInstallClass"="1"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
"DriverDate"="6-21-2006"
"DriverVersion"="6.1.7601.17514"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

Re: DVD not finding any disks

oppforce — Thu, 01 May 2014 03:51:40 GMT

Hello again

Its very strange,usaly this would help the stuff.

Regards Zee

Re: DVD not finding any disks

davel1 — Sat, 10 May 2014 17:49:46 GMT

Found an exact replacement drive online and ordered that. But replacing the drive itself did not solve the problem.

So I am back to looking for a software issue, or (please no!) a mainboard issue.

When I put in a disk and close the drive, I can hear the laser come off the stop and the disk rotate slowly - no high speed spinup. Also sounds like it is seaching, but not finding.

The failure occured while I was buring music to a disk if that matters.