acer Aspire 7750G blue screen using Explorer

DWM — Thu, 02 Jan 2014 01:17:10 GMT

My Acer Aspire 7750G will crash to blue screen 100% of the time if I move the mouse over of the internet explorer (large E) on the task bar. Error is always the same program causing the crash is igdpmd64.sys. I am running windows 7. Apparently this program is associated with the HD Graphics but this laptop has a built in graphics card (as purchased new) whichis a Radeon HD 6650M 1Gb) I have checked all drivers for updates. Apparently everything is up to date.

Anyone have any suggestions?

Re: acer Aspire 7750G blue screen using Explorer

finlux — Thu, 02 Jan 2014 06:42:22 GMT

Hi DWM

I have found some info here, with reference to Windows Update KB2670838 - it suggests removing this update, then disabling it from reinstalling should fix the problem.

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acer Aspire 7750G blue screen using Explorer

Re: acer Aspire 7750G blue screen using Explorer