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Acer Inspire V5-571p-6648 -Black screen Problem after 5 Minutes of usage

anudeep — Mon, 23 Dec 2013 19:49:47 GMT

The problem is laptop starts normally,but after 5 minutes of usage or if we keep laptop idle for 5 mins,the laptop screen goes BLACK WITH DOTTED RED LINES ON THE LEFT HAND SIDE of the screen.

Please let me know whether it is hardware issue or software.How can i rectify this?

Didn`t expect this situation that to this early.

Appreciate your kind help and coordination for the issue to be resolved.

Please let me know how to rectify this.

The detailed observations are,

The first time the machine is started,it works fine for 15-25 mins and then black screen comes, Audio and Video will stop suddenly.Had to force shut down the system by pressing the power button.

The second time the machine is started after 2 mins,works fine for 5 Mins and then goes into black screen again .

If we start the third time,the acer logo comes and after 1 min it goes into black screen.

If we keep aside for 1 day and start the machine ,works fine for 15-20 mins and then again the same cycle continues.

This is what happening on my new acer, and it is running on windows 8.

Please suggest the approaches how to fix this.

Re: Acer Inspire V5-571p-6648 -Black screen Problem after 5 Minutes of usage

Charitha — Tue, 24 Dec 2013 11:11:25 GMT

Hi,

Try this out,

1) Windows 8 Total Shout down > ( Settings > Change PC Settings >General > Advanced Startup - Restart Now > Turn Off your PC.

Is it under warranty ? Where did you purchased ( Country)

Thanks & Good Luck

Re: Acer Inspire V5-571p-6648 -Black screen Problem after 5 Minutes of usage

anudeep — Tue, 24 Dec 2013 19:20:55 GMT

Hi,

I purchased it in USA,and this one is refurbished one.

I bought it from Bestbuy.com.Dono the warranty terms.

How to sort this??

Re: Acer Inspire V5-571p-6648 -Black screen Problem after 5 Minutes of usage

Charitha — Wed, 25 Dec 2013 02:43:15 GMT

Hi,

Report your problem to Acer support, Below links will help you

http://acer.custhelp.com/app/chat/pre_chat_launch

https://customercare.acer.com/customercare/Default.aspx

Thanks & Good Luck