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Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

wong2047 — Thu, 06 Dec 2012 05:19:10 GMT

As subject, S7 and TL-WR1043ND both use latest update/firmware.

Different channels are tried but failed.

I use my mobile S3 AP, problem still exist.

I think "Qualcomm Atheros AR5BMD222 Wireless Network Adapter" is faulty.

Can Acer technical help?

http://www.bestultrathinnotebooks.com/review/acer-aspire-s7-391-touchscreen-ultrabook

"While the hardware and design of the Aspire S7-391 is definitely high quality, their cost is considered a bit high. With such an ultra-thin design, compromises needed to be made somewhere and they have left this device with limited connectivity."

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

Acer-Tommy — Wed, 05 Dec 2012 22:46:47 GMT

We would suggest contacting technical support in your region for further assistance with this issue.
Acer Service and Support

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

wong2047 — Thu, 06 Dec 2012 00:21:50 GMT

I had contacted Acer Technical HK, they told me to have a close look to the latest update only.

I will see if there will be any future updates could help for a while before I bring this S7 to service centre.

I think this is not only the problem I faced. Many users of S7 had same problem.

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

wong2047 — Thu, 06 Dec 2012 05:40:25 GMT

I wonder whether I have to reconnect wifi for every 5 to 10 minutes when using Aspire S7. (Really annoying)

Is this the cost of using latest OS (Win8) and latest design (Aspire S7)?

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

Chris — Thu, 06 Dec 2012 05:59:15 GMT

Hi,

Are you able to tell me which version S7 you have. Is it the S7-191 or the S7-391?

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

wong2047 — Thu, 06 Dec 2012 07:17:53 GMT

Mine is S7-391.

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

Chris — Thu, 06 Dec 2012 22:23:56 GMT

Hi wong2047

Can you please try the following:

Download the latest driver from Acer Support site.

- Please make sure the version of the Wirelesss Lan Driver to be downloaded is: 10.0.0.217

As this is a combo dirver it will also upgrade the bluetooth to 8.0.0.214. Hence the big filesize 220MB.

- Go into control panel and remove the current wireless lan + bluetooth drivers.

- Once removed you can go through and install the newest downloaded driver.

- Restart S7 after installation.

Thanks

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

Nelkang — Thu, 06 Dec 2012 23:09:28 GMT

How to roll back to previous driver? My wireless is also having the same issue after the recent update.

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

Chris — Thu, 06 Dec 2012 23:12:01 GMT

Hi Nelkang,

Did you remove the previous driver before installing the new driver?

This will need to be done before upgrading to new driver.

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

Nelkang — Fri, 07 Dec 2012 00:08:44 GMT

Hi Chris,

I didn't. Will try it after I knock off from work this evening. Thanks.

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

wong2047 — Fri, 07 Dec 2012 04:07:30 GMT

Hi Chris,

My wireless driver has been version 10.0.0.217 already though it is updated by live updater.

I will follow your instruction to remove the existing driver first and reinstall the latest one through download.

One more question, if I remove the combo driver, will my bluetooth driver automatically roll back to version 8.0.0000.0206 (older version) or I have to reinstall bluetooth driver again? Is Version 10.0.0.217 a combo driver?

I will get back to report the result.

Many thanks for your advice.

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

Chris — Fri, 07 Dec 2012 04:11:31 GMT

Hi Wong2047

10.0.0.217 is a combo version so will have the updated driver for your bluetooth aswell. Will try and find the version it updates bluetooth for you.

You will need to completely remove the program and possbily go into device manager under >Network Adapaters> wireless and uninstall the wireless driver by going into properties if it is still there when you remove the program.

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

wong2047 — Fri, 07 Dec 2012 04:17:46 GMT

Noted and thanks.

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

wong2047 — Fri, 07 Dec 2012 17:15:20 GMT

Hi Chris,

After allowing your instruction to reinstall latest driver, my S7 goes wireless for nearly 6 hours without disconnection.

At last, I got a lovely toy.

Thanks again.

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

Nelkang — Sat, 08 Dec 2012 01:09:42 GMT

Need to uninstall Bluetooth? I had uninstall wireless and reinstall but still having the limited connectivity issue. I had since roll back to the older driver and not issue with the wireless at all.

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

wong2047 — Sat, 08 Dec 2012 02:31:46 GMT

1. I removed program/application the name like ""Qualcomm Atheros..bluetooth and wireless...application". (not from Device Manager)

2. Then I check that at device manager there has been no driver for Qualcomm Atheros existed at the network adaptor. Though certain bluetooth drivers still there.

3. I noted that S7 got a "no wireless connection" icon at the system tray, which means that It cannot go for wireless.

4. I reboot S7 once.

5. Then I install the downloaded driver, the combo driver.

6. I reboot S7 again.

7. Done.

So, I did not deal with any uninstallation of any standalone bluetooth driver.

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

rosustefan — Sun, 09 Dec 2012 22:07:03 GMT

i followed the exact steps but it didn't work!

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

JonG — Sun, 09 Dec 2012 23:08:51 GMT

This worked for me too.

Make sure you have a note of any passwords for wireless networks you use because the uninstall of the previous drivers deletes all profiles.

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

Chris — Sun, 09 Dec 2012 23:13:06 GMT

Thanks for the confirmation.

Glad to help.

Re: Aspire S7 always wifi disconnected (limited connectivity) with my router TP-Link TL-WR1043ND

bricelam — Fri, 14 Dec 2012 16:53:39 GMT

I was having the same problem even with the latest driver. Enabling IPv6 on my router seems to have fixed it though.