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Acer aspire S7 392 keyboard problem - keys don't register when hit at the edge

josechelpoels — Tue, 29 Oct 2013 13:31:29 GMT

Dear,

I have a new S7 392 and I like it a lot, except for 1 thing: the keyboard. When I don't hit the key nicely in the middle and straight down, the key hits won't be registrered. That is not what I would expect from a PC in this price range. I was wondering if this is working "as designed" or "normal", or whether I have a defect keyboard. What is the experience of other new S7 owners?

Thanks,

Jos

Re: Acer aspire S7 392 keyboard problem - keys don't register when hit at the edge

Sharanji — Tue, 29 Oct 2013 14:17:29 GMT

hi...

This could be an issue with the keypad.

If you have a unit from US or Canada, you may also live chat with an Acer technician at : Acer live chat

If you have purchased the computer in any other country, you may contact Acer support here : Acer Global Support

Re: Acer aspire S7 392 keyboard problem - keys don't register when hit at the edge

J999 — Thu, 14 Nov 2013 17:19:51 GMT

I actually have the same problem, which is kind of annoying since you really have to hit the buttons dead center. Any updates on this issue?

Re: Acer aspire S7 392 keyboard problem - keys don't register when hit at the edge

woodenmask — Thu, 14 Nov 2013 23:10:55 GMT

It is a hardware issue.

Re: Acer aspire S7 392 keyboard problem - keys don't register when hit at the edge

Pstew — Fri, 25 Apr 2014 19:28:36 GMT

I had similar issue, couldn't really get two keys to work at all. Sent in for hardware repair; unit came back with note from technician that he couldn't find any problems. Unit is now out of warranty and same problem is happening again. Apparently no option but "paid repair". Very annoying.

Re: Acer aspire S7 392 keyboard problem - keys don't register when hit at the edge

adriantoine — Mon, 23 Jun 2014 15:33:35 GMT

Same here, this is very annoying... The keyboard is terrible, I have this issue and the one about the "bouncing" keys...