tópico Re: Acer Aspire V5 573G BIOS Update Problem em Ultra-Thin

Acer Aspire V5 573G BIOS Update Problem

rjotto — Fri, 11 Apr 2014 16:22:49 GMT

Hello!

I have Acer Aspire V5 573G for around rwo months and so far I am happy with it. Yesterday I checked for updates and found out that there are some newer updates including the bios, which is claiming system performance improvement. I could not resist and flasshed the new bios and installed the rest of the newest driver updates. The previous BIOS version was 2.25 and I updated it to 2.26. Everithing went smooth and the computer worked just fine. BUT when I removed the battery the copmputer starts normally, works for about a minute and shuts down without any error or warning!!!

With version 2.25 it worked with or without the battery inside the computer. With the newer version 2.26 it works with the battery inside for hours but when I remove the battery it shuts down after a minute. There is no overheating or something. I guess this is some kind of protection but what if for some reason I lose the battery...?

I want to be able to use the computer without the battery just like I used to before the BIOS update.

Can you help me? Is there a way to downgrade the BIOS back to version 2.25? Maybe there is a setting or fix for this strange behavior?

Thanks in advance!

Re: Acer Aspire V5 573G BIOS Update Problem

Snert — Sun, 13 Apr 2014 11:59:30 GMT

Hi,
I have The Same Problem.
I Updates from 2.25 tu 2.26 an now The Notebook shutdown itseflf all 2-5 min

Re: Acer Aspire V5 573G BIOS Update Problem

rjotto — Sun, 13 Apr 2014 19:03:21 GMT

Hi!

I hope Acer responds quickly to this problem. I tried to downgrade to the previous version of bios with no success.

Tomorrow I am going to take the computer to a Acer partner service center for my country. I will let you know if I find any solution to the problem.

Re: Acer Aspire V5 573G BIOS Update Problem

igor001 — Wed, 16 Apr 2014 08:05:15 GMT

Hi,

I've faced with the same issue after BIOS upgrade to 2.26 on Acer V5-573G (2.22 --> 2.26)

The sympthom was that notebook worked fine on battery and performed an accidental shutdown in 3-5 min after connecting to AC power. I was lucky and got a replacement but now I see that need to wait with 2.26 BIOS update on my replaced V5.

Dear rjotto,

please share your news if possible - probably Acer partner service will recommend something

Hope, that Acer will address this issue and next BIOS version will fix that.

Re: Acer Aspire V5 573G BIOS Update Problem

rjotto — Wed, 16 Apr 2014 17:36:16 GMT

Hi!

The technician from the rapair center told me that there is nothing wrong with the laptop and it is intended to operate with the battery inside all the time. So the strange behavior observed by me is of no concern for them.

So I asked him to flash the previous bios version 2.25 and I am still waiting for Acer to provide them with that version of bios and the tool to flash it over the new one.

For now that is all I know.

Re: Acer Aspire V5 573G BIOS Update Problem

waltherp38 — Thu, 17 Apr 2014 15:41:43 GMT

I have the exactly same problem, too.

update bios, shutting down power.

I think the main problem is nvidia optimus driver.

not installed nvidia graphic driver, there's no power shutting down.

Please Acer, Do make fix this bios problem as fast as you can.

[inappropriate content removed]

Re: Acer Aspire V5 573G BIOS Update Problem

Snert — Thu, 17 Apr 2014 13:27:01 GMT

oh man that is the 4 th guy with the same Problem.

The guy from the German Acer Service chat says only to me, sent the notebook to the acer service center.

Re: Acer Aspire V5 573G BIOS Update Problem

waltherp38 — Thu, 17 Apr 2014 13:37:33 GMT

yeah, Service Center guys sugested me that they want to take my notebook.

and they said it may take long long time. it might be for several weeks to several month.

What the... I just bought my note book lastweek!

Re: Acer Aspire V5 573G BIOS Update Problem

scebit — Tue, 22 Apr 2014 19:10:16 GMT

Hi, same problem here... updatet from 2.25->2.26

System complete shutdown every 2-5 minutes... no warning no bluescreen.

Any new hints how to fix?

Re: Acer Aspire V5 573G BIOS Update Problem

rjotto — Thu, 24 Apr 2014 16:30:34 GMT

I am still waiting for the repair center to flash the old bios version 2.25. And they say that they are still waiting for Acer to send them the bios and the tools to flash it. Really stupid situation. I already regret the purchase of this brand and this particular model. It is a shame because it has very good specs and looks nice but the quality is low and the softawre support is tragedy.

In the mean time I saw that bios version 2.26 has been removed from the support page for my country. Hmmmmm.....

Re: Acer Aspire V5 573G BIOS Update Problem

Snert — Thu, 24 Apr 2014 16:35:32 GMT

On The Support Page in Germany was removed too. I was Sent my Notebook to Acer today... Lets Beginn to wait....

Re: Acer Aspire V5 573G BIOS Update Problem

DIVX2014 — Sat, 26 Apr 2014 04:19:05 GMT

Hi, I have same problem, I make bios update from 2.25 to 2.26, and my laptop is going crazy...randomly shut down.

We need a new bios and DOS, USB bootable tool for flashing this, because flashing from windows is unsecure !!!

Re: Acer Aspire V5 573G BIOS Update Problem

ronaldvs — Sat, 26 Apr 2014 06:14:39 GMT

Same here but with a V7. Really frustrating.

Re: Acer Aspire V5 573G BIOS Update Problem

DIVX2014 — Sat, 26 Apr 2014 10:37:37 GMT

No matter laptop is,...v3, v5, v7...have same problem...maybe, for me, is first and the last laptop from Acer. Shame on you Acer!

Re: Acer Aspire V5 573G BIOS Update Problem

ecori — Sat, 26 Apr 2014 21:20:36 GMT

The same problem , my laptop is almost unusable, is slow and takes a while to shutdown. Just some random unexpected shutdowns.

Re: Acer Aspire V5 573G BIOS Update Problem

Acer-Cory — Mon, 28 Apr 2014 15:38:58 GMT

Hi All,

Sorry for the delay in responding. I have been informed that a BIOS v2.28 is being tested and will be posted barring any issues. Unfortunately I don't have an ETA, but I have asked for one and if that information is provided I will share it here.

Thanks.

Re: Acer Aspire V5 573G BIOS Update Problem

DIVX2014 — Mon, 28 Apr 2014 16:38:52 GMT

And if I flash this version and my laptop is shut down in this time ?

Re: Acer Aspire V5 573G BIOS Update Problem

Acer-Cory — Mon, 28 Apr 2014 17:23:27 GMT

DIVX2014 wrote:

And if I flash this version and my laptop is shut down in this time ?

I apologize, I'm not sure I understand the question.

Re: Acer Aspire V5 573G BIOS Update Problem

DIVX2014 — Tue, 29 Apr 2014 04:08:39 GMT

My question is: How I flasing my laptop wich is affected by unexpected shut down issue ?

Re: Acer Aspire V5 573G BIOS Update Problem

Acer-Cory — Tue, 29 Apr 2014 13:08:03 GMT

DIVX2014 wrote:

My question is: How I flasing my laptop wich is affected by unexpected shut down issue ?

Hi Divx,

If the system isn't booting at all, I'd recommend contacting your local Acer support team. You may need more support than what an upcoming BIOS update will provide.