tópico Re: acer problem with skype em Software, Solutions and Accessories

acer problem with skype

yangael — Tue, 19 Nov 2013 04:34:51 GMT

hi im just new here and i have a problem. everytime i login to my skype theres a notification pop up about vc.exe will stop working with skype starting december 2013. i dont know if im the only acer user recieving this message. it says that the API will stop to work thus i cant use my skype on my notebook starting this december (Aspire One D270)

is there anyone who can help me fix this. i tried to contact acer HK but unfortunately no one knows how to speak english

thanks

Re: acer problem with skype

Charitha — Tue, 19 Nov 2013 05:40:00 GMT

Hi,

May I know some information as below,

1) has it been installed " Acer Voice Connection Manager" in your Laptop?

If So please stop the Voice manager service (If dificult I can help ) and try to connect Skype

Re: acer problem with skype

yangael — Tue, 19 Nov 2013 07:28:44 GMT

sorry but im not so good with computer..where can i find this?

Re: acer problem with skype

yangael — Tue, 19 Nov 2013 07:36:11 GMT

i cant see any acer voice connection manager on the installed programs in my laptop..

Re: acer problem with skype

Charitha — Tue, 19 Nov 2013 08:13:02 GMT

Ok, I'll guide your .. Please folow the below steps.

1) Login to Skype > Tools > Options > Advanced > Advance Settings > Manage Other Programs' Access to Skype

2) Then It will open a window "Manage API Access Control"

3) Please check is there any application in the box as per the below picture ( Just a Example taken from Skype help comunity)

4) Press "Change" button

According to the picture tick it and click "OK"

Above mentioned pictures are just examples , your application name may be different under Manage API Control Box. Please let me know if you feel difficult.

Hope this will help you.. All The Best

Re: acer problem with skype

yangael — Tue, 19 Nov 2013 13:59:34 GMT

hi, thanks.

i already checked this before.my only options are AcerVCM.exe and VC.exe i tried to change both but still i recieve a notif from skype.

it says:

"we want to let you know that your VC.exe will stop working with skype starting in December 2013. Please see our FAQs for more information."

i tick the FAQs just to know what is this all about this is what i get:

"Update: You may have recently noticed a message in Skype regarding the 3rd party application you use with Skype will stop working in December 2013.

As communicated in this blog post, due to technology improvements we are making to the Skype experience, some features of the API will stop working with Skype for desktop. For example, delivery of chat messages using the API will cease to work. However, we are happy to share that we will be extending support for two of the most widely used features – call recording and compatibility with hardware devices – until we determine alternative options or retire the current solution.

These changes to the Desktop API will not impact any core Skype features, and your Skype for desktop clients will continue to be supported as we release new features and improvements to enhance your Skype experiences.

Please continue to share feedback about the Skype experience and what features you would like to see us enable in the product on the Skype community, on Twitter, or on Facebook. We value the input of our developers and users as we continue to improve the Skype experience."

there are advice that it needed to downgrade the skype from 6.9 to 6.8 but i didnt try yet

Re: acer problem with skype

Charitha — Tue, 19 Nov 2013 17:28:08 GMT

Thank you very much for ur explanations, I also learn somthing from you. I think it is better to uninstall the skye and install it again as you said.