tópico Re: Refurb 710 Chromebook, Chrome OS missing or damaged. em Chromebook

Refurb 710 Chromebook, Chrome OS missing or damaged.

Haunted_Toaster — Sat, 14 Dec 2013 23:27:16 GMT

I just picked up one of these from Groupon, finally came in the mail today. I was eager to turn it on a play with it, but to my surprise I am met with a screen that says "Chrome OS is missing or damaged". I attempted a recovery following the instuctions on the Chrome OS help page, but I cannot get it to do anything. I have restarted it, removed the battery, put in the recovery disk...nothing seems to budge. In my search for a solution I came across a Youtube video by Acer about removing the panel to disconnect and reconect a wire inside that will fix the issue...but I am skeptical to do this since it requires removing a sticker that says the warranty will be voided. Even though the video claims it will not. Suggestions?

Re: Refurb 710 Chromebook, Chrome OS missing or damaged.

Sharanji — Sat, 14 Dec 2013 23:45:06 GMT

hi..

You may try other recovery steps before reseat the hard drive.

First try to reset Chromebook to factory defaults. Here's weblink : Reset Chromebook

If you unable to reset, you may create a USB recovery flash drive for your Chromebook : USB Recovery

If both the recovery steps fails, you may reseat you hard disk as per instruction in this weblink : Reseat hard disk

Re: Refurb 710 Chromebook, Chrome OS missing or damaged.

Haunted_Toaster — Sun, 15 Dec 2013 06:45:44 GMT

Thanks for the help. I hadn't tried the first one yet, but it did not work either. I finally gave in and opened it up, the cable was not fully attached. Works great now!